Revenue Operations Coordinator, Full Time

Rio Las Vegas • Rio Las Vegas, NV

4d • Onsite

About The Position

The Revenue Operations Coordinator manages customer interactions, reservations, and service for the hotel's revenue-generating contact center. This role handles hotel, group, casino, and leisure bookings, resolves customer inquiries, and drives revenue through upselling while maximizing occupancy, ADR, and overall profitability in support of the Rio Hotel & Casino's KPIs.

Requirements

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and standard office equipment.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Excellent customer service with strong problem-solving and conflict-resolution abilities.
• Skilled in time management, multitasking, and meeting deadlines in fast-paced environments.
• Experience with property management systems (e.g., Opera, LMS) and CRM platforms.
• Detail-oriented with a high level of accuracy, integrity, and professionalism.
• Able to travel domestically and internationally as needed.
• Cross-cultural experience preferred.
• Flexible to work evenings, weekends, and other business needs.
• 1–2 years of experience in hotel sales, contact centers, or third-party distribution.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.

Nice To Haves

• Bachelor's degree in Hotel/Business Administration, Marketing, or related field (or equivalent experience) preferred.

Responsibilities

• Report directly to Revenue Operations Supervisors while supporting Casino Marketing, Revenue Management, Hotel Operations, and Property Management teams.
• Manage hotel, casino, leisure, group, and wholesale reservations, including booking, modifying, canceling, reconfirming, and verifying availability.
• Process group rooming lists, monitor room blocks, restrictions, cutoff dates, traces, and reservation accuracy.
• Promote room upgrades, suite categories, dining, shows, and other resort amenities to maximize revenue opportunities.
• Deliver exceptional guest service by handling high-volume, multi-line phone inquiries, resolving reservation issues, and directing calls to appropriate departments.
• Coordinate with internal teams to troubleshoot reservation concerns, communicate room block updates, and support operational efficiency.
• Maintain comprehensive knowledge of property accommodations, amenities, entertainment, and guest services to provide accurate information and personalized recommendations.
• Handle guest and executive communications, including messages and correspondence, while maintaining confidentiality and professionalism.
• Support emergency communication procedures and ensure departmental operations comply with company policies and service standards.
• Foster guest loyalty through outstanding hospitality, accurate reservation management, and efficient problem resolution.
• Perform additional operational and administrative duties as needed to support departmental success.

Benefits

• Dreamscape is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dreamscape makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree