Revenue Operations Analyst

Zendesk•Madison, WI

1d•$66,000 - $100,000•Hybrid

About The Position

Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals as well as process and streamline our professional services billings.

Requirements

Bachelor’s degree in Business or Finance
2+ years of experience working with, supporting, and advising Sales and other cross-functional teams
Flexibility with schedule due to end of month/quarter demands
Strong communication and documentation skills
Energetic, dedicated, and self-driven
Ability to work independently within a team environment
Experience with SaaS subscription billing model
Understanding of T&M and milestone billing
Familiarity with basic accounting concepts and principles
Analytical skills and experience with contract management
Experience working with G-Suite Sheets, Docs, and Slides

Nice To Haves

Salesforce (SFDC), Salesforce CPQ and Zuora a plus

Responsibilities

Ensure all professional and managed services are billed timely and accurately by working close with the professional services team
Assist in transitioning the professional & managed services billings process to AMER region for efficiency improvements and assist in streamlining the overall process once transitioned
Advise sales reps through the deal flow process and review each Service Order to ensure it conforms to finance audit reviews and revenue recognition policies
Enable best practices and prepare non-standard and/or strategic deals for management review
Advise on nonstandard deal structures, pricing models, and commercial terms
Enable sales new hires on systems navigation, engagement models and best practices
Provide ticketing support for all Sales, Billing and Provisioning related issues from both internal and external customers
Ensure the billing system and invoicing reflect correct information for each customer according to contract terms
Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, IT, and Sales management on any urgent orders or exceptions
Ensure SOX compliance by assisting and preparing monthly/quarterly close items
Support ad-hoc reporting and projects focusing on process improvement and automation