Revenue Operations Analyst

Spotify•New York, NY

21h•$66,189 - $94,556•Hybrid

About The Position

We are looking for a Revenue Operations Analyst to support our Collections function. Youâre someone who enjoys taking ownership of your work, collaborating across teams, and bringing accuracy and attention to detail to everything you do. Youâll join a global team where your work is visible, meaningful, and supported by real opportunities to grow. Above all, your work will impact the way the world experiences music.

Requirements

2+ years of experience in Collections, Accounts Receivable, Finance, or Data Analytics
Experience with accounting information systems, ideally within revenue operations at a global organization
Comfortable communicating with customers via email and phone in a clear professional way
Strong Excel skills, and be comfortable with extremely large data volumes
Experience with major ERP systems required (SAP, Oracle or Netsuite)
Excellent time and self-management skills, ability to prioritize and multitask to meet deadlines required
Proven ability to succeed in a fast paced and constantly changing environment, a plus

Responsibilities

Manage a portfolio of assigned customer accounts and drive timely cash collection while maintaining strong customer relationships
Proactively and efficiently communicates high-risk or delinquent accounts appropriately to management
Enter and maintain collection notes into our ERP system
Identify billing discrepancies and initiate internal resolution workflows
Work cross functionally with the Billing team and Sales resolve disputes in a timely manner
Track key metrics such as DSO for Month End Close as well as other collection AR related reports including account reconciliations.
Assist in improving collections workflows and automation
Follow established credit and collections policies