Revenue Operations Analyst

ePayPolicy•Austin, TX

1d•Hybrid

About The Position

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.) How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard. Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them. Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future. We are seeking a proactive, high-execution Revenue Operations Analyst to own the daily performance and technical health of our GTM stack, to build and maintain executive level dashboards, and work seamlessly across functions to create, optimize and automate operational workflows to generate a humming revenue engine.

Requirements

Salesforce "Power User": Must have practical experience with Salesforce field creation, Data Loader (mass updates), and record merging. You know how to make changes without breaking existing automation.
Tech Savvy: Builder experience with Hubspot and Airtable required.
Automation Enthusiast: Experience with Clay, Gong, and Instantly is highly preferred. You enjoy building "waterfalls" of data.
Detail-Oriented & Cautious: You understand that a mass update to 1,000 Opportunities requires double-checking filters and running a backup first.
BI Literate: You are comfortable navigating PowerBI dashboards to find the data you need for the leadership team.
Proactive Self-Starter: You don't wait for a ticket; you see a gap in the process or a messy dataset and take the initiative to clean it up.
Excellent Communicator: Comfortable working cross-functionally with Sales and Marketing leads and leadership as well as representatives to ingest, document, prioritize and provide updates to projects and ad hoc requests.

Responsibilities

Tactical Salesforce Administration (The "Agile Admin")
Systems Engineering & Automation (The "Build")
Operational Health & Troubleshooting (The "Fix")
Cross-Functional Partnership (The "Visibility")

Benefits

Competitive salary
Comprehensive benefits package with employer-paid basic life and disability premiums
401K
Unlimited PTO
Company-sponsored quarterly “ePayItForward” initiatives
Supportive and inclusive company culture with a focus on work/life balance
Fully-stocked kitchen
Lunch stipend when working onsite
Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)
Huge opportunity for growth