Revenue Operations Analyst 2

Adobe•Lehi, UT

About The Position

This role is responsible for creating new accounts for Digital Marketing, Document Cloud, and Creative Cloud customers. Key activities include linking solution accounts to cloud organizations, enabling features and user access, adding/removing product context, performing product context upgrades/renewals, suspensions, and account terminations. The analyst will review contracts to ensure fulfillment requests are accurate, supportable, and viable for provisioning. They will also develop and implement provisioning guidelines and improved work instructions to ensure requests are fulfilled properly. This position requires building and sustaining positive relationships with various internal and external stakeholders, including the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, and the Marketing team. The analyst will monitor daily requests, prioritize tasks, keep stakeholders informed of issues affecting work progress, and manage the coordination of multiple requests. They will analyze and interpret data to inform decision-makers, select the best solutions for key problems, and complete requests within Service Level Agreements. Additionally, the role involves tracking and fulfilling backlogs, offering guidance to requestors, drawing information from diverse sources, and performing proper provisioning within guidelines. The analyst will manage and maintain accurate SharePoint databases and internal dashboards, ensure transfer billing, perform billing ID remaps, track billing changes, and upload/remap new IDs. A close relationship with the Program Management Team is essential for supporting daily provisioning and handling out-of-the-normal process requests and exceptions. The candidate must operate in a professional manner when representing the organization internally and externally. The candidate will be on a 30-day probationary period.

Requirements

Candidate must be able to multitask
Have strong verbal and written communication skills
Be professional
Have a positive attitude
Must be detail oriented and well organized
Ability to work under pressure
Strong problem solving skills
Flexibility
Even temperament
Excellent work ethic and commitment
Bachelor’s Degree

Responsibilities

Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers
Links solution account to cloud organizations
Enables features and user access
Adds/removes product context
Performs product context upgrades/renewals, suspensions and account termination
Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning
Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly
Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team
Monitors daily requests and prioritizes tasks
Keeps self and others well informed on issues that may affect the work progress
Manages the coordination of multiple requests
Analyzes and interprets data to inform decision makers
Selects the best option from a range of potential solutions for key problems
Completes requests in Service Level Agreement
Tracks and fulfils backlog
Offers guidance to requestors
Draws information from diverse sources and uses experience to analyze the information
Works within the guidelines to perform proper provisioning
Manages and maintains SharePoint accurate databases and internal dashboards
Ensures Transfer billing
Performs billing ID remaps based on request
Tracks billing changes
Uploads and remaps new IDs
Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions
Operates in a professional manner when representing the organization both internally and externally