Revenue Operations Administrator

Fortify Companies•Portsmouth, NH

About The Position

Fortify Companies is changing the way property protection works. We believe that helping people rebuild after a loss is only half the job. Through our family of companies, including Insurcomm Restoration and Rytech Restoration, we deliver coordinated care from prevention to restoration across 100+ markets nationwide. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust. Every sales team runs on trust in its numbers. As Revenue Operations Administrator, you are the person who builds and protects that trust, keeping our CRM data clean, our reporting reliable, and our commission payouts accurate, so the people bringing in business can focus on the work instead of double checking the math. This role owns Fortify's revenue operations function, including CRM strategy, revenue reporting, and inside sales, across Insurcomm, Rytech, and future acquisitions. As Fortify grows, you will build the unified reporting infrastructure that gives leadership one consistent picture of performance across the whole platform, and you will be a key point of operational support for the broader revenue team along the way.

Requirements

3 to 5 years of experience in revenue operations, sales operations, business analysis, or a similar role.
Hands on CRM administration experience, with HubSpot experience strongly preferred.
Prior people management or vendor management experience with budget, contract, or hiring authority.
Experience building or scaling a function from scratch.
Strong Excel and data visualization skills.
High attention to detail, especially with data accuracy and commission calculations tied to pay.
Ability to manage recurring, deadline driven work, such as commission cycles and weekly or monthly reporting, reliably.
Clear written communication for documenting process and explaining data to non technical stakeholders.
Comfortable using AI tools such as Claude as part of daily analytical work, with the judgment to evaluate AI generated output rather than accept it at face value.

Responsibilities

Produce recurring sales, pipeline, and bookings reports for leadership.
Support revenue forecasting by keeping the underlying data clean and pulling the cuts of pipeline and performance data people need.
Build and maintain dashboards that give sales leadership visibility into activity, pipeline, and results.
Measure and report on how well marketing campaigns and other cross functional initiatives are working, so leadership has what it needs to decide what to keep, adjust, or cut.
Partner with IT on the systems needed for reliable reporting, and with Finance to confirm reports are built on the right underlying data.
Use AI tools such as Claude to speed up report building, data analysis, and dashboard creation, applying good judgment to check outputs before they reach leadership.
Contribute reporting and analysis to executive and board level materials as requested.
Partner with IT and Finance to build unified reporting structures that give Fortify leadership consistent, comparable data across Insurcomm, Rytech, and future acquisitions.
Support the integration of newly acquired businesses into Fortify's CRM and reporting systems, working across teams to align data structures, definitions, and key metrics.
Spot inconsistencies in how each platform defines and tracks core revenue metrics, such as bookings, pipeline stages, and commission structures, and drive standardization where you can.
Maintain a single source of truth for cross platform performance reporting so leadership can see consolidated results without manual reconciliation across systems.
Own day to day administration of Fortify's CRM (HubSpot), including user setup, data hygiene, and troubleshooting.
Coordinate with Customer Intake to keep referral source data clean and accurate, flagging referral trends and opportunities to sales leadership.
Monitor CRM adoption across the sales and intake teams and flag gaps in data entry or process adherence.
Support ongoing CRM configuration changes, including fields, workflows, and reporting dashboards.
Own the sales team commissions process, calculating commissions accurately and on schedule each pay cycle, and researching and resolving discrepancies with sales leadership and Finance.
Maintain documentation of commission plans and calculation logic, and flag plan issues or edge cases to the Chief Commercial Officer.
Oversee RocketLevel, a third party vendor currently covering inside sales for regional commercial accounts.
Monitor RocketLevel's performance against agreed service levels and escalate issues as needed.
Partner with the Chief Commercial Officer to build a supplemental internal inside sales function, and take direct ownership of managing inside sales as it grows.
Document Revenue Operations processes, including CRM workflows, commission calculation steps, and reporting procedures.
Support onboarding of new sales and intake team members on CRM and process expectations.
Provide ad hoc analysis and support to the sales teams on projects across sales, intake, and marketing.
Look for opportunities to use AI tools to streamline recurring Revenue Operations tasks such as report generation, data cleanup, and documentation.
Lead select process improvement projects from start to finish, from identifying the gap through implementation and adoption.
Perform other duties as assigned to support the needs of the team and business.