Revenue Officer

State of South Carolina•Florence County, SC

17h•Hybrid

About The Position

Who we are: At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, training plans , tuition assistance , and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 9 5 % of South Carolina’s general fund, our team serves with purpose and impacts the success of our community. Learn more about why you should join our team at dor.sc.gov/careers . We are looking for teammates who are: Organized, detail-oriented, and capable of independently prioritizing tasks Critical thinkers who enjoy solving problems Ready to thrive in a fast-paced environment Innovative with an eye for process improvement ideas Comfortable using modernized computer systems to manage a case load and take collection actions What you will do: As a Revenue Officer, you will collect debts due the state and enforce tax laws in a professional manner. Primary job duties include: Collecting/resolving debt and enforcing tax laws in routine cases through research and taxpayer contact/follow-up, with a focus on the security of taxpayer data Assisting in prioritizing accounts in collection status by managing assigned case load and determining urgency using established selection criteria Preparing/submitting required reports, with guidance Assisting in providing taxpayer assistance to include: Providing basic assistance and referring taxpayers to use our free online tax portal (MyDORWAY) Processing Business Tax Applications Filing basic returns (current and delinquent) Adjusting/issuing assessments and liens Assisting in performing inspections of Sales, Coin Operated Device (COD), and Admissions licenses Assisting with writing violations to ensure compliance with tax laws and regulations Developing, updating, and reviewing section procedures

Requirements

A bachelor's degree in a related field OR An associate's degree in a business-related field and relevant work experience OR Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
Valid driver’s license and reliable transportation required for field work. (Mileage reimbursement provided)
Academic degrees must be from an accredited institution of higher learning.
College transcript required for consideration, where appropriate.

Nice To Haves

Bachelor’s degree in a business-related field
Strong organizational and web-based computer skills
Customer Service experience
Maintain consistent work performance under pressure
Accounting experience

Responsibilities

Collecting/resolving debt and enforcing tax laws in routine cases through research and taxpayer contact/follow-up, with a focus on the security of taxpayer data
Assisting in prioritizing accounts in collection status by managing assigned case load and determining urgency using established selection criteria
Preparing/submitting required reports, with guidance
Assisting in providing taxpayer assistance to include: Providing basic assistance and referring taxpayers to use our free online tax portal (MyDORWAY)
Processing Business Tax Applications
Filing basic returns (current and delinquent)
Adjusting/issuing assessments and liens
Assisting in performing inspections of Sales, Coin Operated Device (COD), and Admissions licenses
Assisting with writing violations to ensure compliance with tax laws and regulations
Developing, updating, and reviewing section procedures