Revenue Manager

Tharaldson Hospitality•Decatur, IL

8d•$72,000 - $78,000•Hybrid

About The Position

Tharaldson Hospitality Management is seeking a passionate, hands-on, energetic, and driven Revenue Manager to join their growing team. With 90 hotels nationwide, Tharaldson offers a friendly, professional work environment with opportunities for advancement and career growth, supported by a strong company culture. The Revenue Manager will be responsible for maximizing room revenue through the strategic management of room inventory, market mix, and pricing. This role also involves supervising the processing of guest reservations and group blocks, as well as training and developing staff to enhance revenue maximization efforts. The position requires an individual who can perform essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Requirements

Problem Solving- Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics
Customer Service- Manages difficult or emotional customer situations. Responds promptly to customer need; responds to request for service and assistance
Interpersonal- Maintains confidentiality
Communication- Responds quickly and efficiently to questions; demonstrates group presentations skills; writes clearly and informatively
Team Work- Contributes to building a positive team spirit
Delegation- Delegates work assignments; follows up to ensure accuracy. Provides recognition for results
Managing People- Makes self available to hotel management staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); improves processes, products, and services; continually works to improve supervisory skills
Quality Management- Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
Diversity- shows respect and sensitivity for cultural differences; promotes a harassment-free environment
Organizational Support- Follows policies and procedures including, but not limited to, dress code policies
Adaptability- Adapts to changes in the work environment, manages competing demands; able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality- Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Dependability- Commits to long hours of work when necessary to reach goals
Initiative- Asks for and offers help when needed, take park in creation of new reports and tools
Innovation- Generates suggestions for improving work; develops innovative approaches and ideas
Judgement- Exhibits sound and accurate judgement; includes appropriate people in decision-making process.
Planning/Organizing- Prioritizes and plans work activities.
Math/Numeric Reason- ability to calculate figures and amounts, such as discounts, profit/loss concepts, interest, and percentages; ability to deal with problems involving several concrete variables in standardized situations.
Computer Aptitude- Proficient in Microsoft Office products, including Word, Excel, and Outlook. Experience with DOS based systems preferred. A significant portion of the day is spent speaking, listening and using a keyboard to type, usually done sitting down. A large portion of time is spent completing and scheduling reports and/or forecasts.
Organizational Skills- Since the employee in this positon oversees several subordinates, a vast amount of time is spent utilizing problem solving, reasoning, motivating, and training abilities.
Communication Skills- The Revenue Analyst is responsible for communicating important revenue-maximizing strategies to both subordinates and supervisors. Therefore, communication skills are imperative for carry-out of utilized strategies.
Analytical skill and confidence in decision making when applying observed trends to the operation of the hotel.

Nice To Haves

Experience with DOS based systems preferred.

Responsibilities

Supports the hotels’ General Managers, Assistant General Managers, and Directors of Sales daily.
Monitors the pricing of competitors, understands the dynamics of the local market and demand generators and presents appropriate actions to the revenue committee.
Chairs the daily, weekly, and monthly revenue meetings, and generates all reports needed for that meeting. Generates action plans from meetings and shares with the group.
Coordinates the yield management process and manages the property management system on a daily basis.
Reviews and approves all group proposals with the Director of Sales and/or General Manager. Collaborates with the Director of Sales on group rates, ceilings, and selective guidelines.
Monitors group blocks to determine rooms available for sale to transient customers. The Revenue Analyst shall also understand the groups’ pick up history and shall manage group cut off dates.
Effectively develops the hotel pricing and market mix strategy.
Monitor and communicate with Director of Sales on daily walk-in rates and pricing strategies.
Determines the hotel weekly and long range rooms’ forecasts.
Assists in the annual hotel budget development and ongoing results analysis.
Monitors the Reservations department’s efforts towards maximum hotel revenue and looks for new revenue-producing opportunities.
Review various reports including Star Report, on a daily, weekly, and/or monthly basis as required.
Works with Sales team to create “new” selling opportunities, such as packages to increase REVPAR.
Ensures hotel is visible on the internet and is partnered with many sites as possible.
Works with Sales team to determine LNR, Consortia, and RFP rates. Ensures the hotel is prepared for the RFP season.
Communicates fluctuations in occupancy to operational departments so they can make staffing adjustments and increase efficiency.
Partner with Sales teams providing analysis, training and collecting data as needed.
Responds quickly to appropriate guest requests or complaints in a friendly manner and appropriate action is taken. Directs request or complaints to appropriate department.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Assists Director of Revenue of Management as assigned.
Travel to properties, including extended stays, depending on training and operational needs.
Other duties as assigned by supervisor or management.