Revenue Manager - Personal Property Tax

City of Richmond•Richmond, VA

1d•Onsite

About The Position

The Personal Property Tax Manager plays a critical leadership role in ensuring the efficient and effective operation of the Personal Property Team within the Department of Finance’s Revenue Administration Unit. Personal Property Revenue Manager oversees the Vehicle Personal Property Tax division. This is a crucial leadership role responsible for ensuring accurate and equitable assessment and collection of vehicle personal property taxes. The position will lead a team of tax professionals and provide exceptional customer service. The incumbent in this role has the key responsibility of interpreting and implementing City tax policy.

Requirements

Bachelor's degree in business administration, finance, accounting, or related field
Four years of experience in a related field
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Knowledge of local government tax policies
Knowledge of Personal Property taxes
Knowledge of Audit practices
Background knowledge in focus area
Knowledge of Computer programs such as Microsoft Office Suite
Knowledge of Basic accounting principles
Skills in Customer service
Skills in Interacting with potentially irate or irrational customers
Skills in Maintaining records
Skills in Staff supervision
Skills in Oral and written communication
Skills in Proficiency at Microsoft Office Suite
Skills in Data entry
Skills in Problem-solving
Skills in Account management
Skills in Interpersonal communication
Skills in Basic mathematics
Skills in Researching
Abilities to Adapt
Abilities to Manage multiple priorities and deadlines
Abilities to Think critically
Abilities to Problem-solve
Abilities to Work in teams

Responsibilities

Lead, mentor, and develop a team of Personal Property staff, fostering a collaborative and high-performance work environment.
Conduct performance evaluations, provide constructive feedback, and identify professional development opportunities for direct reports.
Oversee recruitment, onboarding, and training of new Personal Property personnel.
Manage workload distribution and performance metrics, allocate resources effectively, and ensure adequate staffing levels.
Promote a culture of accountability, continuous improvement, and exceptional customer service within the Personal Property team.
Make interpretive decisions on behalf of the department regarding the execution of City policy and departmental goals related to vehicle personal property taxes.
Works with the Personal Property unit to develop, implement, and monitor policies and procedures to optimize efficiency and compliance.
Attend and participate in departmental staff meetings, as well as meetings with other departments, City leadership, and citizens to represent the City on matters of fiscal policy and regulation concerning vehicle personal property taxes.
Monitors revenue billing to meet compliance and budgetary standards.
Informs the development and execution of key performance measurements and the associated assessment protocols.
Leverage available technology and resources to enhance efficiency and effectiveness in all aspects of vehicle personal property tax operations.
Review, prepare, and submit regular and ad hoc comprehensive reports on personal property tax activities, including workload and metric reporting to identify trends and make recommendations for process improvements.
Work with the Program & Operations Manager to resolve audit findings and respond to audit requests.
Work with the Control Unit to review data integrity reviews.
Manage unit budgets and approve expenditures, ensuring fiscal responsibility and efficient resource allocation.
Oversee escalated customer correspondence and interactions, ensuring a high level of professionalism, accuracy, and responsiveness from your team.