Revenue Integrity Specialist

Oncor•Dallas, TX

14h•Hybrid

About The Position

This position requires the ability to work as a contributing member of the Revenue Integrity, Revenue Controls, Payments, and Collections team to ensure daily work assignments are completed in a timely and accurate manner. This position requires necessary revenue controls and reconciliation and/or payments posting and collection expertise in order to maintain expected accuracy and completion times for the assigned work. This position may be asked to participate in small projects to improve Revenue Integrity operations or assist other work groups and is expected to meet deliverables in a timely manner. This position, using basic knowledge of the customer information systems and other internal/external systems, provides basic expertise in specific functions as outlined in detailed work procedures. With supervision, they resolve and/or provide assistance in the research associated with Revenue Integrity issues in an accurate and timely manner. This role will report onsite three or more days a week.

Requirements

Detail-oriented.
Strong organizational and communication skills.
Ability to adapt to changing markets, systems, and processes.
Ability to operate in a multi-faceted and fast-paced environment.
Ability to receive direction and meet deadlines set by the supervisor.
Ability to work in an open workspace and an open work environment.
Proficiency with Customer Care and Billing (CC&B) system or similar systems.
Proficiency in meeting expected accuracy and average handle time levels.
High school diploma, GED, or equivalent is required.
One or more years of directly related or similar professional experience is required.

Nice To Haves

Working knowledge of the Texas Electric Market business and market processes is a plus.
Basic knowledge of Texas Standard Electronic Transaction (SET), Terms and Conditions, Customer Protection, Market Protocols, and Oncor’s Rate Structure is a plus.
Associate’s degree or bachelor’s degree is encouraged to apply.
Previous experience at a skilled level in at least one area of responsibility, including Revenue Assurance, Reporting and Controls, Payments and Collections, Billing and Issue Resolution, or similar equivalent experience, is encouraged to apply.

Responsibilities

Perform all essential functions and aspects of the job, including any other specific job requirements.
Assist with reconciling and tracking payments from retailers.
Assist with revenue control activities.
Assist with revenue tracking and/or closing activities.
Assist with needed updates to process documents, communications, and job aides in preparation for review and approval from leads.
Assist with small projects to improve overall RI operations.
Assist other work groups with RI-related tasks as requested by a supervisor.
Assist with testing efforts, such as staging conditions, in preparation for review and validation by leads.
Perform specific functions as outlined in detailed work procedures and job aides.
Provide assistance in researching and resolving issues associated with customer and retailer complaints.
Assist with billing exceptions and billing inquiries as needed.