Revenue Cycle Team Lead
About The Position
The Revenue Cycle Lead is responsible for overseeing the daily operations of TMI Sports Medicine and Orthopedic Surgery’s Revenue Cycle and Billing Department. The Lead serves as the operational leader for billing, payment posting, accounts receivable, and denial management workflows. This position ensures departmental productivity, quality, accountability, and timely completion of work while fostering an atmosphere of teamwork, customer service, and continuous process improvement. The Revenue Cycle Lead provides direct supervision, training, coaching, hiring support, performance management, and corrective action for Revenue Cycle staff while partnering with the Revenue Cycle Manager to achieve organizational goals.
Requirements
- Minimum of 3-5 years working in healthcare revenue cycle or related field.
- Knowledge of medical billing, payment posting, accounts receivable, denials, eligibility, and authorizations.
- Proficiency in Microsoft Office Applications (Excel, Outlook, PowerPoint).
- Excellent computer skills and experience with practice management systems.
- Ability to maintain confidentiality and security of sensitive information.
- Excellent communication, organizational, and customer service skills.
- Must possess strong leadership, coaching, and team development skills.
- Ability to manage multiple priorities, resolve operational issues, and drive accountability within the department.
- Must possess in-depth knowledge of healthcare revenue cycle operations and payer requirements.
- Ability to effectively communicate with staff, providers, and leadership.
- Must be results-oriented with strong problem-solving skills and the ability to lead departmental change initiatives.
Nice To Haves
- Associate’s degree in Business, Healthcare Administration, Accounting, or related field preferred.
Responsibilities
- Manage the day-to-day operations of the Revenue Cycle Department and related functional areas including billing, payment posting, accounts receivable follow-up, denial management, benefit verification, and authorizations.
- Directly supervise Revenue Cycle staff and ensure work assignments, queues, and departmental priorities are completed accurately and timely.
- Monitor employee productivity, quality, attendance, and departmental performance standards.
- Conduct onboarding, training, coaching, and ongoing development of Revenue Cycle employees.
- Participate in recruitment activities including interviewing, hiring recommendations, and onboarding of new staff members.
- Conduct performance evaluations and administer corrective actions, performance improvement plans, and employee coaching as necessary.
- Serve as the primary escalation resource for complex claim, denial, payment posting, eligibility, authorization, and reimbursement issues.
- Audit staff work to ensure compliance with payer guidelines, organizational policies, and departmental procedures.
- Maintain departmental workflows and ensure timely resolution of accounts receivable and claim follow-up activities.
- Monitor work queues and redistribute workloads as necessary to meet departmental goals.
- Identify operational inefficiencies and recommend workflow improvements to the Revenue Cycle Manager.
- Collaborate with clinical, scheduling, front office, and operational departments to resolve revenue cycle issues.
- Assist with implementation of departmental initiatives, process improvements, and special projects.
- Foster a culture of accountability, teamwork, customer service, and continuous improvement.
- Perform other duties as directed by the Revenue Cycle Manager, Director of Operations, or COO.
- Comply with all Organizational Policies, Procedures, and Personnel Policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
