Revenue Cycle Sr. Project Manager

Lurie Children's Hospital•Chicago, IL

1d•$93,600 - $154,440

About The Position

The Senior Revenue Cycle Project Manager is responsible and accountable for the collaborative leadership of multiple assigned projects involving interdisciplinary teams. They oversee the entire project life cycle from original concept through final implementation and benefit realization. They facilitate the work of the project team, insuring on-time, on-budget, completion of the work effort within the approved scope. The position will interact with all stakeholders affected by the project, including executive leadership, revenue cycle and other operational stakeholders, vendors, information management, and front-line staff. Projects in the revenue cycle portfolio contain many different interrelated elements. The senior project manager is responsible for ensuring the team works collaboratively to accomplish and sustain project outcomes. The nature of this work is time bound, results driven and requires superior communication, organization, interpersonal and analytical skills. Additionally, the senior project manager mentors project managers and the revenue cycle leadership team in the principles of project management, ensuring rigor and process consistency.

Requirements

Bachelor’s degree required.
Project Management certification with 3+ years of experience required.
Experience with Epic revenue cycle applications required.
Excellent project management, change management and prioritization.
Able to organize and manage a project from initiation through closure and transition to standard operating procedures.
Effective communication, conflict resolution and problem resolution skills, including facilitation of groups, presenting to groups at all levels, assisting others to present effectively.
Effective listening skills to understand various perspectives and ability to synthesize findings to achieve results.
Excellent analytical and process/systems thinking skills; excellent problem-solving skills.
Demonstrated skills in the use of excel, visio, power point, and other Microsoft Office products.
Excellent written and verbal skills.
Excellent interpersonal skills, including ability to understand and articulate the needs of the customer and assist them in making the necessary decisions to accomplish their objectives.
Demonstrated ability in earning creditability with leaders across the healthcare organization including clinicians.
Ability to challenge team members to perform against designated timelines in a team-oriented manner.

Nice To Haves

Master’s degree preferred.
Experience managing complex, enterprise-wide healthcare IT projects preferred;
Certification in an Epic revenue cycle application preferred.
MS project preferred.
Experience in an Academic Medical Center is preferred.

Responsibilities

Responsible for overall management of assigned projects and initiatives, from initiation through closure and transition to standard operating procedures to ensure sustained outcomes as directed by Revenue Cycle PM leadership.
Implement post project auditing at regular intervals to ensure alignment with defined benefits.
Work effectively with all staff, including providers, senior executives, operational leadership and front-line staff.
Facilitate and manage multi-disciplinary project teams; collaborates with operational owners to draft the charter, set goals and priorities for project.
Collaborate closely with information management and operational owners to develop and refine project plans that achieve the desired outcomes within budget.
Maintain accurate project plans to ensure timely completion of activities, modifying as appropriate in collaboration with project leadership timelines and expectations.
Develop, execute and manage project scoping, work plans, schedules, estimated resource requirements and status reports. Manage activities of the project team and acts as central coordinator of project communication.
Demonstrate effective issue escalation, resolution and conflict management skills reinforcing a team-focused culture and ensuring the project continues to move forward.
Communicate project status, including issues and risks, to the project team, stakeholders and leadership.
Present solution options for issues and risks to project leadership, document decision, next steps and assess for impact to project scope, timeline and budget.
Define roles and responsibilities for each member of the team including escalation protocol and decision- making authority.
Follow established revenue cycle processes and protocols for effective project oversight.
Foster teamwork and camaraderie within revenue cycle and with departments across the organization.
Mentor the revenue cycle team on the principles of project management to ensure results are delivered on time, on budget and with the stated benefit.
Design and maintain the revenue cycle project health dashboards, area specific drill downs, and leader summaries.
Design, implement and maintain the share point document repository.
Lead failure analyses, focusing on continuous improvement and developing systems that obviate future errors.
Participate in prioritization and coordination of revenue cycle initiatives and projects.
Participate in development, documentation and improvement of revenue cycle project management processes.
Document and store project artifacts, including, but not limited to outcome, process and balancing measures, success criteria, standard operating procedures, testing plans, validation plans, etc.
Serve as liaison and facilitator between project team, vendors and operational departments.
Work closely with the information management team to prioritize, resource, track and implement initiatives.
Manage integration of vendor tasks; tracks and reviews project-related vendor deliverables.
Other job functions as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program