The Revenue Cycle Specialist is responsible for ensuring all transactions at the time of billing are accurate for uninsured patients who have received Good Faith Estimates (GFE) prior to services being rendered in hospital and professional billing. This position will handle questions, complaints and disputes from patients/guarantors related to the No Surprises Act (NSA). Conducts research of charges, coding and GFEs to determine appropriate reimbursement amounts, providing adequate documentation and managing the Federal Independent Resolution (IDR) process. The Cook Children’s Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children’s Health Care System. The goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children’s Medical Center and Cook Children’s Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED