About The Position
University of Iowa Health Care’s Patient Financial Services department is hiring an entry-level Revenue Cycle Representative to work in the Emergency Department. The role involves direct interaction with patients and families, insurance contacts, and clinical staff in a fast-paced, 24/7 team environment. Representatives rotate among ED check-in, ED check-out, registration completion using workstations on wheels, and clinical pod areas. The position requires frequent movement, including walking and standing for 66% of the time, and adherence to scheduled hours and department protocols. The representative provides customer service, supports the organization’s Service Excellence standards, makes independent decisions using available tools and processes, and treats patients and colleagues respectfully while protecting patient privacy, dignity, and confidentiality. The role is listed as 90% FTE and 100% onsite at the Medical Center on the University Campus in Iowa City. The schedule is Monday through Wednesday, 7:00 p.m. to 7:00 a.m., with an on-call schedule of at least 1–2 days per month and work on 3–4 holidays per year. Compensation includes an additional 5% added to base salary for high volume and a $2,970 applicable prorated (90%) overnight differential while in the role.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- At least 6 months of related customer service experience in a professional, financial, or health care environment.
- Strong attention to detail and demonstrated ability to gather and analyze data and maintain accurate records.
- Proficiency with computer software such as Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs, and ability to quickly learn and apply new systems knowledge.
- Ability to handle complex and ambiguous situations with minimal supervision.
- Self-motivation and initiative to seek additional responsibilities, tasks, and projects.
- Effective written and verbal communication and active listening skills, with professionalism when handling difficult situations with callers or customers.
- Successful history collaborating in a fast-paced team environment.
- Ability to follow policies and procedures and escalate issues as needed.
Nice To Haves
- Demonstrated ability to maintain or improve established productivity and quality requirements.
- Knowledge of HIPAA laws.
- Knowledge of healthcare billing or the healthcare revenue cycle, insurance, and/or federal and state assistance programs.
- Familiarity with medical terminology.
- Experience identifying opportunities for improvement and making recommendations or suggestions.
- Experience with multiple technology platforms such as GE, Cirius ACD, and/or Epic.
- Ability to drive results and foster accountability throughout the team and organization.
- Awareness of industry trends and commitment to continual improvement of technical and professional skills.
Responsibilities
- Respond to patient, visitor, and family requests and direct them to appropriate areas in a timely manner.
- Verify insurance benefits, determine whether insurance will reimburse UI Health Care for services, and ensure insurance data is accurate and complete.
- Determine insurance company and financial status classification and enter information accurately and completely into the billing system.
- Maintain accuracy to meet productivity and quality requirements.
- Confirm and collect applicable patient co-payments and use safe cash-handling practices so batches reconcile at the end of the shift.
- Prioritize work and collaborate with clinical staff to process paperwork, lab requests, and patient requests.
- Prioritize patient visits according to admission status, total stay time, and applicable protocols.
- Complete Medicare Secondary Payer questionnaires to identify the primary payer for accurate claims and regulatory compliance.
- Identify referral and prior authorization requirements.
- Contact appropriate internal resources to coordinate financial assistance activity when needed.
- Assist clinical departments with inquiries about patient accounts.
- Answer multiple incoming telephone lines and direct calls to appropriate parties.
- Determine which forms and patient signatures are required and facilitate obtaining signatures, including HIPAA consent forms.
Benefits
- An additional 5% added to base salary for high volume.
- $2,970 applicable prorated (90%) overnight differential while in this role.
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What This Job Offers
Career Level
Entry Level
