Revenue Cycle Process Improvement Analyst, Full time- Day
About The Position
UChicago Medicine is seeking a Revenue Cycle Process Improvement Analyst to identify and address opportunities to improve hospital revenue cycle operations across the continuum from patient scheduling through final payment. The role uses advanced analytics, system optimization, and process improvement methods to accelerate cash flow while reducing errors and inefficiency, with measurable financial and operational outcomes. Working with a high degree of autonomy, the analyst collaborates with IT, clinical departments, administrative units, leaders, and other cross-functional teams to understand challenges and implement effective, sustainable solutions. The role promotes enterprise understanding of revenue cycle disruptors and supports change through data-informed communication, training, and coordination. This is a full-time, day-shift position in the Revenue Cycle department. The work location is flexible remote, with onsite work required when needed.
Requirements
- At least 3 years of progressive healthcare revenue cycle experience, preferably in a large or complex health system.
- At least 2 years of experience in process improvement, quality assurance, analytics, or a similar role.
- At least 2 years of Epic experience in a leadership or analyst role.
- Experience conducting root cause analysis.
- Experience across billing, coding, claims management, denials, accounts receivable, and charge capture.
- Understanding of CPT, ICD-10, and HCPCS coding standards, clearinghouses, and payer portals.
- Advanced proficiency with Excel and data analysis.
- CRCR (Certified Revenue Cycle Representative); must be obtained within 3–6 months if not already held.
- Strong analytical and critical-thinking skills, including the ability to break down complex problems.
- Experience using sampling techniques and data analysis to identify patterns and anomalies.
- Ability to develop, test, and validate hypotheses using quantitative and qualitative methods.
- Excellent attention to detail and ability to identify subtle inconsistencies or trends.
- Strong organizational and documentation skills.
- Facilitation and presentation skills.
- Self-motivation, ability to work independently with minimal guidance, and ability to manage multiple priorities.
- Excellent written and verbal communication skills, including the ability to interact positively with executives, physicians, and staff at all levels.
- Proficiency with Microsoft Office, especially PowerPoint, Excel, and Word.
- Ability to quickly learn proprietary data systems and sources.
Nice To Haves
- Bachelor’s degree preferred.
- Project Management certification such as PMP or CAPM preferred.
- Epic Certification preferred.
- CPC, CPB, or CCS certification is optional for coding or billing expertise.
Responsibilities
- Lead and support continuous improvement projects.
- Identify process breakdowns and root causes through methods such as shadowing, Gemba walks, workflow analysis, and data review; recommend corrective actions.
- Monitor performance metrics and KPIs to assess process changes and course-correct when results do not meet expectations.
- Analyze business processes to identify inefficiencies, bottlenecks, and improvement opportunities.
- Develop and document process maps, workflows, and standard operating procedures.
- Collect and interpret data to support process optimization initiatives.
- Partner with cross-functional teams and leaders to gather requirements and implement solutions.
- Promote enterprise understanding of revenue cycle disruptors and use data to align teams around shared objectives.
- Support change management, including training and communication for new processes.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
