Revenue Cycle Performance Manager - Full Time - Hybrid

Experity•Illinois Remote, TN

11d•$75,350 - $95,525•Hybrid

About The Position

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions—from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that’s becoming the operating system for on-demand care, Experity is the place to grow your career.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Five years of experience in healthcare revenue cycle management with a strong understanding of RCM workflows.

Nice To Haves

Experience in healthcare services, RCM outsourcing, or healthcare SaaS.
Experience with multi-site or enterprise healthcare operations.

Responsibilities

Develop and execute a comprehensive customer engagement strategy focused on retention and client success for RCM services
Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations
Act as a trusted advisor aligning RCM performance with client business objectives
Drive client advocacy, references, and long-term partnerships
Support client retention through delivery of measurable financial outcomes
Identify opportunities to improve revenue performance, cash flow, and operational efficiency
Partner with Client Success to align on retention and expansion opportunities
Monitor client health and proactively address risks impacting retention
Partner closely with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery
Translate client expectations into operational SLAs, KPIs, and performance standards
Monitor service delivery metrics including days in AR, denial rate, and collection performance
Ensure rapid resolution of service issues impacting client cash flow
Ensure clients achieve targeted financial and operational ROI from RCM services
Translate performance insights into actionable recommendations and strategies
Track and communicate progress against performance goals and KPIs
Act as the primary advocate for clients internally
Capture and synthesize customer feedback to influence service and process improvements
Identify trends to inform broader operational enhancements
Ensure engagement strategies align with healthcare regulatory requirements
Stay current on industry trends in reimbursement models and RCM best practices
Represent the organization in client-facing engagements as needed
Other duties as assigned

Benefits

Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
Employee Assistance Program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
Flexible work scheduling to manage your work-life balance.
Generous PTO plan and increases with milestones.
Learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
Team building events such as a family company picnic and a holiday party.
Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match.

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