Revenue Cycle Ops Manager

UnitedHealth Group•Eden Prairie, MN

27d•$91,700 - $163,700•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Responsible for enabling the adoption of enterprise Revenue Cycle Management (RCM) standards, operating models, and performance improvement initiatives across customers and operational teams. Serves as a change agent within the RCM Performance Enablement organization by coordinating people, process, technology, and operational readiness activities required to successfully implement Centers of Excellence (COE) standards and best practices. This role leads transformation workstreams, conducts operational assessments, facilitates implementation activities, monitors adoption, and partners with Operations, COEs, Product, IT, Analytics, and Automation teams to ensure change is executed effectively and sustainably. The position is instrumental in reducing operational variation, standardizing workflows, improving operational performance, and supporting the successful adoption of enterprise RCM capabilities.

Requirements

5+ years of experience in Revenue Cycle Management Operations
3+ years of Business Process Improvement, Consulting, Project Management, or a related field
Experience leading operational improvement, implementation, transformation, or process standardization initiatives
Proven working knowledge of revenue cycle operations, workflows, performance metrics, and operational best practices
Experience utilizing data and analytics to identify performance improvement opportunities and support decision-making
Proven solid project management, facilitation, organizational, and problem-solving skills
Demonstrated ability to work across multiple stakeholders and functional teams in a matrixed environment
Ability to travel nationwide 25% based on business needs

Nice To Haves

Lean Six Sigma, PMP, Change Management, or other process improvement certifications
3+ years of middle revenue cycle experience
Experience supporting large-scale operational transformation or implementation initiatives within healthcare
Experience working with shared services, Centers of Excellence, or enterprise operating model transformations
Experience with analytics, automation, workflow optimization, and technology-enabled process improvement

Responsibilities

Lead assigned RCM Performance Enablement initiatives supporting enterprise operating model, process, technology, and performance improvement efforts
Conduct assessments of people, process, technology, workflow, governance, and operational readiness to support implementation and transformation activities
Partner with Operations and COEs to implement standardized workflows, operating procedures, performance expectations, and best practices
Coordinate implementation activities across operational leaders, business partners, Product, IT, Automation, Analytics, and project teams to ensure successful execution
Develop and maintain project plans, implementation roadmaps, risk and issue logs, action plans, and status reporting for assigned initiatives
Support the adoption of enterprise revenue cycle standards by facilitating readiness activities, stakeholder engagement, communication planning, and change management efforts
Monitor operational performance throughout implementation efforts and identify opportunities to improve efficiency, quality, adoption, and business outcomes
Analyze operational and performance data to identify trends, risks, barriers, and opportunities for improvement
Facilitate implementation meetings, operational reviews, working sessions, and cross-functional collaboration efforts
Identify implementation risks, operational dependencies, and performance concerns, escalating issues and recommending mitigation strategies when appropriate
Assist with transition planning and stabilization activities to support successful adoption and sustainment of new operating models and processes
Collaborate with operational leadership to ensure changes are implemented with minimal disruption to service levels, performance expectations, and client commitments
Promote a culture of continuous improvement, operational excellence, accountability, and enterprise standardization