Revenue Cycle Manager

Covenant Living Communities and Services•Carol Stream, IL

4d•$67,295 - $93,610•Onsite

About The Position

The Community Revenue Cycle Manager serves as the primary financial leader and subject matter expert for all private-pay revenue cycle activities across the Covenant Living Community. This role provides financial oversight, risk mitigation, and collaborative decision-making with campus executive leadership while maintaining hands-on accountability for resident billing, accounts receivable, and regulatory financial processes. Acting as the central point of coordination between Community Operations, Revenue Cycle, and Central Office Finance, this role ensures accurate revenue capture, timely cash collections, and compliance with organizational policies and regulatory requirements. The position owns complex resident financial matters, Medicaid eligibility oversight, entrance fee refund administration, and resident trust accounting, while serving as the escalation point for high-risk or sensitive financial issues. This role leads through influence rather than direct supervision and is accountable for the overall private-pay financial health of the campus.

Requirements

5+ years’ experience in a similar role or an accounting or bookkeeping role
Revenue Cycle & Financial Knowledge
Accounts receivable (A/R) management
End-to-end revenue cycle processes
Healthcare finance principles and reimbursement methodologies
Practice management systems (PMS) and electronic health records (EHR)
Revenue cycle analytics and dashboard reporting
Excellent computer skills, including proficiency in Microsoft Office products, specifically Excel.
Cross-functional collaboration with clinical, IT, compliance, and finance teams
Project planning and productivity management
Change management and process improvement leadership
Interpreting financial and operational data
Identifying trends, gaps, and opportunities for improvement
Translating complex data into actionable strategies
Prioritizing initiatives based on operational and financial impact
Workflow optimization
AR Collection strategy development
Process standardization
Clear communication with executive leadership and clinical stakeholders
Negotiation with customers
Resident financial communication and escalation resolution
Sustain focus on patient experience while optimizing financial outcomes
Interpret complex regulations and apply them operationally
Manage multiple priorities in a high-volume, deadline-driven environment
Anticipate risks and proactively prevent revenue loss
Adapt to regulatory, payer, and technology changes
Maintain confidentiality and uphold compliance standards
Lead through change and uncertainty
Regular, predictable attendance is required.
Sufficient physical ability and mobility to work in an office/community setting.
Ability to stand or sit for prolonged periods of time.
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 50 lbs.
Ability to operate various equipment base on department and weather conditions
Engaging in repetitive movements of wrists, hands, and fingers - typing and/or writing.
Clarity of Vision For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
For Far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.

Nice To Haves

Bachelor’s Associates Degree in Business Administration with concentration in accounting (or equivalent industry experience)
Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth
As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations
Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency
Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives
Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience

Responsibilities

Serve as the primary private-pay revenue cycle advisor to the Executive Director and campus leadership.
Lead campus-level initiatives to optimize private-pay revenue, reduce AR exposure, and improve financial processes.
Act as the escalation point for complex or high-risk resident financial cases.
Respond to executive-level data requests and financial inquiries with clear, actionable insights.
Responsible for campus-wide private-pay billing processes, ensuring accuracy, timeliness, and alignment with contractual terms.
Prepare and review monthly resident billing statements and revenue reports.
Audit monthly charges to ensure completeness, proper revenue recognition, and ancillary service capture.
Partner with third-party billing vendors to validate hospice billing, ancillary charges, and copay accuracy.
Audit census and payor data to ensure alignment between EMR, billing systems, and financial reporting.
Investigate and resolve EMR census or billing discrepancies to protect revenue integrity.
Provide direct support and resolution for resident and family billing inquiries requiring advanced financial expertise.
Oversee private-pay accounts receivable performance and cash receipt processes, including ACH activity and reconciliations.
Monitor AR aging and financial risk, preparing regular AR risk reports for campus and corporate leadership.
Develop, recommend and manage payment plans in accordance with organizational policy.
Lead financial conferences with residents, POAs, and interdisciplinary campus teams as needed.
Ensure consistent application of collection procedures while maintaining resident-centered service standards.
Identify residents with Medicaid eligibility potential and educate families on application requirements.
Monitor renewals and ongoing eligibility compliance.
Coordinate with external Medicaid specialists, attorneys, and campus partners.
Conduct financial intake meetings with new residents and POAs.
Review disclosures and ensure compliance with financial admission guidance.
Report identified financial risks to campus and corporate leadership.
Identify, prepare and submit Entrance Fee refund requests for corporate approval and maintain refund schedules.
Oversee Resident Trust Accounting, including deposits, disbursements, interest, and reporting.
File and manage Social Security Representative Payee applications and reporting.
Maintain resident data in actuarial systems for revenue recognition and regulatory reporting.