Revenue Cycle Manager - Dental

Rock Dental Brands•Little Rock, AR

About The Position

At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences. We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime. We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.

Requirements

Team Leadership & Performance Management
Revenue Cycle Operations Oversight
Payer & Issue Resolution Management
Process Improvement & Automation
Vendor & Cross-Functional Collaboration
Reporting & Analytics

Responsibilities

Lead, coach, and develop a team of Revenue Cycle Specialists
Establish clear performance expectations, KPIs, and productivity standards
Conduct regular 1:1s, performance reviews, and development planning
Drive a culture of accountability, ownership, and continuous improvement
Manage team capacity, workload distribution, and escalation pathways
Oversee daily operations including: Claims submission and follow-up, Insurance A/R and denial management, Post payment, tasks and reconciliation
Ensure timely resolution of aging claims and payer issues
Monitor and improve key metrics: Volumes by Payer, Days in A/R, Net collection rate, First-pass resolution rate, Denial rate and recovery
Standardize workflows across teams and locations
Manage service tickets from internal clinic teams, maintaining resolution SLA: 24-48 hours
Delegate to Dental AR team members
Complex tickets are reviewed and directly handled by lead/manager
Serve as escalation point for unresolved or mishandled issues
Ensure credentialing and fee schedules are in alignment based on master rosters and claims are being paid appropriately.
Act as escalation point for complex payer issues and underpayments
Identify trends in denials, rejections, and payer behavior
Partner with credentialing team to resolve systemic issues
Drive root-cause analysis and corrective actions
Identify opportunities to reduce manual work through automation and system enhancements
Partner with internal technology teams and vendors to implement scalable solutions
Support development of worklists, reporting tools, and workflow optimization
Continuously evaluate processes to improve efficiency, accuracy, and turnaround times
Serve as primary liaison with RCM vendors and outsourced partners
Monitor vendor performance against SLAs and quality standards
Collaborate with: Operations / Clinics, Finance / Accounting, Credentialing/Fee Schedule Specialist, IT / Automation teams
Work closely with claims clearinghouse and Dental PMS system vendors to ensure timely resolution of issues.
Support M&A integration and onboarding of new practices
Develop and deliver regular reporting on team performance and revenue cycle metrics
Analyze trends and provide actionable insights and recommendations
Use data to drive decision-making, prioritization, and resource allocation