Revenue Cycle Manager

WESTERN FLYER EXPRESS INC•Oklahoma City, OK

10d•Onsite

About The Position

This position is responsible for leading the operations of billing, credit compliance, and accounts receivable. The individual is responsible for implementing and enforcing policies and procedures, streamlining effective invoicing processes, coordinating with sales, operations, and customers for effective revenue collection. The individual will ensure effective customer onboarding and maintaining accurate customer accounts. This role involves planning, coordinating, and managing resources to implement change effectively, with a focus on technology, business processes, and change management. This position requires a strong leader with the ability to prioritize, strategize, and motivate key stakeholders.

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, colleagues and managers.
Supervisory experience with strong leadership skills and an ability to motivate direct reports
Demonstrated track record for improving process efficiencies, performing strategic planning, and solving problems
Exceptional analytical and problem-solving skills
Ability to manage multiple projects concurrently
Ability to maintain confidentiality in daily operations. Ability to exercise sound judgment and to apply discretion in handling confidential information.
Strong MS Office skills with special emphasis on Excel
Technologically proficient, individual must be able to effectively operate computer systems to complete essential job functions

Nice To Haves

Bachelor’s degree preferred. An equivalent combination of relevant education, training, and experience that demonstrates the knowledge, skills, and ability to effectively perform the functions of this position may be considered

Responsibilities

Maintain comprehensive knowledge of company operations, customers, products, and equipment; including operational characteristics which affect pricing, billing, and collections.
Interview, hire, train, and coach billing and accounts receivable staff to maintain a highly accountable and productive team
Appraise employee performance for assigned reports including administration of the company disciplinary policy where applicable
Oversee implementing an effective framework for balancing workload assignments, team member scheduling, and work distribution
Develop and analyze department monthly KPI
Manage an effective Customer Onboarding process for all company entities
Inside Sales Coordination: monitor effective new broker setups, manage credit assessments, negotiate and approve payment terms, and ensure compliance with company credit limits.
Ensure accurate setup of customer information, including rates, customer master files, and AS400 accuracy
Create and maintain organized, easily accessible customer folders for efficient information retrieval. Ensure effective customer requirement implementation and coordination of same with all needed parties.
Ensure accurate accessorial and customer/billing notes in all FSC rate documents
Monitor and communicate customer rate or process changes, ensuring all teams are aligned.
Ensure credit approval and limits follow established company policy across all company entities.
Process credit alerts and involve outside collections as needed.
Act as the primary liaison between the customer and internal teams, ensuring clear communication and advocating for exceptional customer service and to build external relationships among customers to enhance the performance and reputation of the company.
Lead Customer Issue Resolution: Resolve large-scale customer issues by collaborating with internal teams to find effective solutions and ensure smooth communication.
Monitor and approve rebills, adjustments, write-offs, or refunds. Ensure the root cause is identified and implement process improvement.
Read and interpret customer contracts and rate agreements to troubleshoot issues and correct root cause issues.
Understand and effectively manage the Fuel Surcharge schedule and accessorial charges to ensure accurate invoices and collections
Liaison with Pricing to evaluate, identify, and correct rate slip or contract issues
Lead initiatives and manage projects to streamline invoicing and collections
Communicate effectively with all internal staff, customers, drivers, and field personnel to troubleshoot, train or redirect processes to improve invoice accuracy & effective collection for all services performed
Provide Certificate of insurance to customers as required
Other duties as assigned by management.