Revenue Cycle Manager – Full Cycle / Sensei Environment

MAX Surgical Specialty Management • Parsippany, NJ

10d • Onsite

About The Position

The Revenue Cycle Manager – Full Cycle / Sensei Environment oversees all RCM functions within the Sensei EMR/PMS environment to maximize cash flow while maintaining strong internal and external relationships. Working collaboratively across all MAX departments, the Manager oversees daily revenue operations, analyzes performance trends, establishes Standard Operating Procedures (SOPs), and leads training initiatives to support and scale cross-functional teams during MAX’s ongoing Sensei rollout.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or a related field or a minimum of 10 years of healthcare management experience
• 5+ years of hands-on experience in healthcare revenue cycle management with a proven track record of process optimization
• Proven experience in medical billing and a deep understanding of health insurance payers and reimbursement structures
• Proficiency in medical office software and EMR/PMS systems (experience with Sensei EMR/PMS strongly preferred)
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong leadership, organizational, and time-management skills
• Outstanding interpersonal, verbal, and written communication skills
• Excellent customer service orientation and ability to resolve high-priority inquiries diplomatically
• Ability to thrive, adapt, and drive results in a fast-paced, high-growth environment

Nice To Haves

• Experience with Sensei EMR/PMS strongly preferred

Responsibilities

• Monitor full-cycle RCM performance, analyzing key metrics (DSO, denial rates, AR aging, net collections) to identify trends and execute corrective action plans
• Ensure timely claim follow-up and payment posting while executing strategies to minimize denials and accelerate cash flow
• Resolve complex billing discrepancies and escalated denials in coordination with insurance carriers, practice teams, and patients
• Oversee offshore/nearshore vendor performance, auditing daily payment posting across all practices and providing ongoing education on posting discrepancies
• Develop, implement, and maintain Standard Operating Procedures (SOPs) for RCM workflows within the Sensei environment
• Train and mentor the in-house Sensei team on billing best practices, AR follow-up, documentation, and revenue integrity
• Lead cross-functional alignment and provide operational direction to ensure a smooth, timely rollout of the Sensei EMR/PMS platform
• Execute targeted projects as directed by the Senior Director of RCM and senior stakeholders tied to the Sensei initiative
• Work with clinical and practice teams to enforce proper documentation and coding practices that support clean claim submission
• Manage deliverables for the month-end close process, including detailed variance analysis
• Partner with the MAX Finance and Accounting team on operating policies, AR collectability, bad debt, and refund management
• Review and approve patient and insurance refund requests
• Participate in monthly Surgeon AR review meetings alongside the Senior Director of RCM and CFO
• Build and maintain positive payer relationships, negotiating payment resolution and navigating complex payer requirements
• Perform additional duties, special projects, or legacy system RCM oversight as assigned to drive overall departmental performance
• Manage time effectively to meet deadlines and maintain clear, proactive communication across all internal and external stakeholders
• Perform any and all other duties as assigned

Benefits

• Competitive health insurance and benefits, including medical, dental, vision, disability, and more
• 401k retirement savings plan that includes employer match
• Generous Paid Time Off, sick leave, and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager