Revenue Cycle Manager

People Incorporated Mental Health Services•Eagan, MN

35d•Hybrid

About The Position

People Incorporated Mental Health Services is seeking a Revenue Cycle Manager to join its finance and billing team. The role oversees billing, payment processing, and workflow development to meet departmental performance expectations, ensure compliance with regulatory requirements and internal policies, and provide analysis, procedures, and guidelines that support revenue-cycle operations. This is a full-time, 40-hour-per-week hybrid position based at the People Incorporated Main Office in Eagan, Minnesota, with a Monday–Friday schedule during standard business hours. The hiring range is $92,500–$95,000 annually, depending on qualifications. External candidates are eligible for a $2,000 hiring bonus. The manager oversees daily billing workflows, claims and accounts receivable, provider master files, charge review, billing and collections, client data integrity, fee schedules, and revenue-cycle performance metrics. The role also supervises and develops team members, maintains procedures and training, supports reporting and audits, and ensures compliance with regulations and internal processes. The position requires regular communication and collaboration across the organization, attendance at required meetings and trainings, and other duties as assigned. People Incorporated is a nonprofit mental health provider in Minnesota and describes itself as the state’s largest nonprofit mental health provider. It has served as a community partner for more than 50 years. The organization maintains a tobacco-free environment and is an equal opportunity employer. It does not sponsor employment visas or immigration benefits; applicants must be legally authorized to work in the United States without current or future employer sponsorship.

Requirements

Bachelor’s degree, or nine years of medical revenue cycle management experience in lieu of a bachelor’s degree.
At least seven years of medical revenue cycle management experience with a consistent record of achieving metrics and organizational financial goals.
At least five years of prior supervisory experience.
Expertise in computerized billing and accounting systems, including experience with implementation, training, report generation, and system upgrades.
Strong working knowledge of medical insurance billing and collections processes and codes, commercial insurance, and Medical Assistance and Medicare plans and benefits at county, state, and federal levels.
Legally authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree in Finance, Business, or Health Care Management.
Experience working with the Credible electronic health record.
Experience working with the Waystar clearinghouse.
Experience in a large-scale EHR environment.

Responsibilities

Oversee daily billing workflows to ensure accuracy and efficiency.
Manage claims and accounts receivable, provider master files, charge review, billing, collections, client data integrity, and client fee schedules.
Monitor aged accounts and ensure staff follow appropriate collection procedures; resolve escalated reimbursement issues promptly.
Assist with key reporting metrics and data-reporting development, and manage revenue-cycle performance metrics.
Help develop and implement performance metrics, including denial management for the billing team.
Monitor and report team productivity and quality measures, including appropriate management of denied claims.
Resolve and follow up on high-level customer-service issues, including client escalation correspondence.
Develop, implement, and maintain processes and procedures for accurate and timely billing and keep department procedures current.
Hire, train, retain, and support the professional development and performance of team members; assess development needs and provide feedback and coaching.
Create training materials and ensure employees are adequately trained for their roles.
Maintain high performance standards and participate in employee engagement efforts.
Ensure compliance with relevant regulations and internal processes, month-end tasks, and reporting.
Complete system rate changes, upgrades, and workflow enhancements.
Create, update, and regularly audit standard operating processes and procedures.
Develop reports to analyze billing data and identify trends.
Review government and third-party payer publications and alert relevant leaders, peers, or staff to matters affecting their responsibilities.
Attend required and assigned meetings and trainings, communicate effectively across the organization, and be receptive to feedback.
Support integration of care and cross-functional collaboration; foster a respectful, collaborative, and inclusive work environment.
Hold self and others accountable for commitments and establish clear responsibilities and processes for monitoring work and measuring results.
Gain the support and commitment of others; meet attendance expectations; perform other duties as assigned.

Benefits

Accrue up to 112 hours of paid time off (PTO).
Accrue up to 48 hours of Earned Sick and Safe Time (ESST), in accordance with state and local requirements.
For full-time employees, up to eight paid holidays per calendar year: four company-designated holidays and four floating holidays, prorated based on date of hire.
403(b) retirement savings plan with a 3% employer match.
Multiple health and dental insurance plan choices.
Lifestyle benefit with a choice of company contribution to a health savings account, student loan repayment assistance, or flex time.
Employer-paid short- and long-term disability insurance and life insurance.
Free access to People Incorporated’s Training Institute, including free CEUs and learning and education opportunities.
Eligibility for state and federal loan forgiveness programs.
$2,000 hiring bonus for external candidates.