Revenue Cycle Manager - Rock Dental Brands

Rock Dental Brands • Little Rock, AR

2d

About The Position

Responsible for leading and developing payment posting teams and overseeing automated posting processes to ensure accurate, timely, and efficient cash application across the revenue cycle. This role monitors operational performance, identifies and escalates discrepancies, drives process improvement initiatives, and partners cross-functionally to optimize posting workflows, reconciliation, and automation outcomes.

Requirements

• 3–5+ years of dental revenue cycle experience (DSO preferred)
• 1–3+ years of team leadership or supervisory experience
• Strong knowledge of: Dental billing, CDT codes, and claims workflows
• Strong knowledge of: Insurance A/R, denials, and payer processes
• Experience managing KPIs and operational performance
• Advanced problem-solving and analytical skills
• Strong communication skills with ability to interact across all levels

Nice To Haves

• Experience with Greyfinch, Cloud 9, Denticon or similar PMS
• Experience working with automation, RPA, or workflow tools
• Experience managing outsourced/vendor teams
• Background supporting multi-location or enterprise environments

Responsibilities

• Lead, coach, and develop a team of Posting Specialists
• Establish clear performance expectations, KPIs, and productivity standards
• Conduct regular 1:1s, performance reviews, and development planning
• Drive a culture of accountability, ownership, and continuous improvement
• Manage team capacity, workload distribution, and escalation pathways
• Oversee daily operations including: Payment Posting, tasks and reconciliation
• Ensure timely resolution of clinic and internal team issues
• Monitor and improve key metrics: Volumes by payment type, Volumes by Payer, Volumes posted and unposted
• Standardize workflows across teams and locations
• Manage service tickets from internal clinic teams, maintaining resolution SLA: 24-48 hours
• Delegate to internal team members
• Complex tickets are reviewed and directly handled by lead/manager
• Serve as escalation point for unresolved or mishandled issues
• Ensure credentialing and fee schedules are in alignment based on master rosters and claims are being paid appropriately.
• Identify opportunities to reduce manual work through automation and system enhancements
• Partner with internal technology teams and vendors to implement scalable solutions
• Support development of worklists, reporting tools, and workflow optimization
• Continuously evaluate processes to improve efficiency, accuracy, and turnaround times
• Serve as primary liaison with RCM vendors and outsourced partners
• Monitor vendor performance against SLAs and quality standards
• Collaborate with: Operations / Clinics, Finance / Accounting, Credentialing/Fee Schedule Specialist, IT / Automation teams
• Support M&A integration and onboarding of new practices
• Develop and deliver regular reporting on team performance and posting metrics
• Analyze trends and provide actionable insights and recommendations
• Use data to drive decision-making, prioritization, and resource allocation

Benefits

• Competitive pay
• Career growth opportunities
• Industry-leading 401K retirement plan with matching company contributions
• Complimentary orthodontic treatments that help you and your family stay on track
• Life-work balance
• Paid time off & holiday pay
• Flexible health and insurance option
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed