Revenue Cycle Liaison -Hospital Operations | Full-Time | Days

The Staff Pad•Russellville, AL

22d•Onsite

About The Position

The Staff Pad is proud to partner with a reputed healthcare provider in Russellville, AL and we are looking to hire a experienced Revenue Cycle Liaison to serve as the primary link between on-cycle revenue cycle teams and external revenue cycle vendors. In this role, you will coordinate vendor requests, routes claim and account-related actions to the appropriate internal teams, and ensures timely resolution to support accurate reimbursement. Success in this role requires strong organizational skills, cross-functional communication, and a solid understanding of the end-to-end revenue cycle.

Requirements

Associate's degree in Healthcare Administration, Business, Health Information Management, or a related field preferred; equivalent experience considered
1–2 years of healthcare revenue cycle experience, including billing, accounts receivable, cash posting, or vendor coordination
Strong knowledge of revenue cycle processes
Proficiency in MS Office Suite
Excellent organizational, written, verbal, and cross-functional communication skills
Vendor relationship management, project coordination, and problem resolution
High attention to detail with the ability to manage confidential information and system access securely
Ability to manage multiple priorities in a fast-paced environment
Ability to participate in virtual and occasional on-site meetings with vendors and internal teams
Proficiency with standard office technology and digital document management
Comfortable with extended computer use and sedentary office work

Nice To Haves

Experience with practice management and patient accounting systems (eCW, Medhost, TruBridge, Athena) preferred
Familiarity with clearinghouse platforms (Availity, Waystar), ERA/835 files, payer portals, user access management, and reporting tools preferred

Responsibilities

Serve as the primary contact for all revenue cycle vendor requests, reviewing and triaging inbound requests
Maintain a tracking log for vendor requests, documenting status, ownership, timelines, and resolutions
Route vendor requests to the appropriate internal teams with clear action items and deadlines
Monitor open requests daily and escalate overdue items to leadership
Confirm completion of vendor requests and provide same-day resolution updates
Coordinate claim and account-level activities, including corrected claims, documentation, authorizations, and required follow-up
Coordinate the creation, review, distribution, and archiving of revenue cycle reports
Fulfill approved vendor report requests and maintain documentation of all report distributions
Manage user access for revenue cycle systems, including new accounts, role changes, and terminations
Maintain an up-to-date user access roster for all revenue cycle platforms
Submit, track, and confirm system access requests with vendors and IT partners
Ensure timely processing of user access terminations and escalate delays when necessary
Monitor system updates, payer policy changes, and workflow modifications, coordinating staff communications and maintaining change logs
Track system updates, payer policy changes, clearinghouse updates, and workflow modifications
Assess operational impacts of updates and coordinate timely staff communications
Maintain a change log documenting system updates, communications, and follow-up actions
Partner with leadership to ensure staff receive updates before new processes or system changes take effect
Maintain knowledge of revenue cycle vendors, services, timelines, and internal workflows
Represent the revenue cycle team in vendor meetings, documenting outcomes and action items
Ensure compliance with HIPAA, privacy regulations, and hospital security policies
Keep leadership informed of vendor activity, unresolved issues, access management, and operational concerns
Maintain organized documentation within SharePoint or the designated document management system
Work collaboratively with internal teams and external vendor partners; no direct supervisory responsibilities
Perform other duties as assigned