Revenue Cycle Coordinator IV - Remote/Hybrid Opportunity

University of Rochester•Rochester, MN

2d•$22 - $30•Hybrid

About The Position

The University of Rochester is seeking a Revenue Cycle Coordinator IV, a remote/hybrid opportunity. This role involves working within specific functions of the organization, providing leadership within the team, and assisting in guiding staff actions. The coordinator will provide guidance and direction for staff in the absence of a supervisor, resolve simple and complex questions, and offer performance feedback to supervisors and managers. This position supports aspects of billing office operations, including basic principles of staff management and supervision. The role is based in Rochester, NY, with remote options available after in-person training. Occasional onsite meetings or work at the Rochester Tech Park (RTP) are required. Remote locations must be within 2 hours of RTP and within New York State. The University of Rochester is committed to fostering an inclusive and welcoming culture, advancing its mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Requirements

Associate's degree and 3 years of relevant experience required Or equivalent combination of education and experience.

Responsibilities

Supervises and coordinates the daily activities for payment posting staff.
Serves as a resource for answering questions and solving problems for difficult and unusual accounts.
Troubleshoots problem identification, quantification, and resolution.
Coordinates the development of monthly schedule, outlining individual duties and responsibilities, including but not limited to, electronic file processing, manual payment posting, refunding, Self-Pay and CC Payments.
Responsible for the training and cross training of all employees within the department.
Enters problems, employee errors, transactions and questions into respective databases and follows issues through to resolution.
Resolves accounts on work queues relevant to the area.
Researches accounts held from billing and reviews flagged accounts and research documentation in eRecord to ensure accuracy.
Takes appropriate system actions on accounts based on billing guidelines and record research.
Assists with monitoring and preparing performance evaluations for staff.
Resolves conflict collaboratively through negotiation, involving management when needed.
Monitors staff performance and develops methods of performance review and quality control.
Provides specific feedback to staff on a continuing basis and in a timely manner, encouraging growth.
Assists in hiring, training and cross-training staff.
Assists leadership with payer audits, including quarterly Medicare and Medicaid Credit Balance reports and additional credit balance reports issued by external partners.
Reconciles client billing on a monthly basis.
Assists with credit balance work queues as needed.
Assists in performing payment application activities, including but not limited to, posting electronic files, posting self-pay payments, posting third party commercial payments, reversing charge off accounts sent to the collection agency, posting manual insurance payments, posting denials, credit card payments and authorization, and processing patient refunds to ensure coverage during staff absences, as needed.
Recommends, develops and implements policies and procedures.
Reviews and updates existing policy and procedure manual.
Other duties as assigned.