Revenue Cycle Billing Specialist

Necco•Cincinnati, OH

About The Position

The Revenue Cycle Billing Specialist is responsible for managing the billing and reimbursement lifecycle to ensure accurate claim submission, timely reimbursement, payment posting, denial resolution, regulatory compliance, and effective collaboration with internal and external stakeholders. This role supports the organization's revenue cycle performance through proactive accounts receivable management, accurate payment posting, customer service, and adherence to Necco's corporate culture and operational standards. The ideal candidate is a detail-oriented and solutions-focused professional who demonstrates accountability, strong communication skills, critical thinking, and a commitment to supporting organizational success through effective revenue cycle operations. They are resourceful, adaptable, and committed to continuous improvement while maintaining a high level of accuracy and customer service.

Requirements

High school diploma or GED required.
Minimum of three (3) years of healthcare billing, accounts receivable, payment posting, denial management, or revenue cycle experience.
Experience with EHR and clearinghouse software.
Proficiency with Microsoft Office Suite and the ability to work accurately with complex electronic records, reports, and data sets.
Strong communication and customer service skills, with the ability to work collaboratively with internal and external stakeholders.
Ability to manage multiple priorities and deadlines while remaining self-directed, resourceful, detail-oriented, and adaptable.
Successful completion of all required criminal background checks and willingness to complete required travel and training.
Valid driver's license and state minimum auto insurance coverage.

Nice To Haves

Degree or certificate in Medical Billing, Coding, Healthcare Administration, Business Administration, or a related field preferred.
Experience utilizing payer portals and electronic remittance systems preferred.
Experience with Medicaid, Managed Care Organizations (MCOs), governmental billing, or other payer requirements preferred.
Experience working in behavioral health, social services, foster care, or community-based healthcare settings preferred.

Responsibilities

Utilize the Electronic Health Record (EHR) system to generate claims for per diem and fee-for-service billing and submit invoices to payers.
Review and act on submitted claims within established timeframes to ensure timely reimbursement and resolution.
Monitor, investigate, and resolve held, rejected, denied, underpaid, or unpaid claims utilizing EHR, clearinghouse, and payer portal resources.
Submit corrected claims, reconsiderations, and appeals as appropriate.
Work assigned accounts receivable reports and prioritize follow-up activities based on aging and reimbursement risk.
Maintain accurate, organized documentation related to billing activities, claim follow-up, and claim outcomes.
Apply critical thinking to identify reimbursement trends, recurring claim issues, and workflow barriers; resolve issues within the scope of the role and escalate recurring or material concerns to Revenue Cycle leadership.
Collaborate professionally with internal departments to obtain information necessary for timely and successful claim resolution.
Accurately post insurance, state, county, or other payer payments, denials, contractual adjustments, refunds, and other payment transactions within the Electronic Health Record (EHR) system.
Review Electronic Remittance Advice (ERA) and Explanation of Benefits (EOB) documentation for accurate posting.
Research and resolve payment posting discrepancies, variances, and exceptions.
Investigate unapplied or unmatched remittance activity and coordinate resolution with appropriate internal teams.
Maintain documentation related to payment posting activities and outcomes.
Identify and communicate payment trends, patterns, or concerns that may impact reimbursement or operational efficiency.
Assist with quality assurance reviews to ensure posting accuracy and consistency.
Foster strong internal and external relationships to support timely resolution of billing and reimbursement discrepancies.
Communicate clearly, professionally, and collaboratively with payers, service line teams, leadership, and other stakeholders regarding claim status, reimbursement issues, and required follow-up.
Serve as a resource for billing, reimbursement, and payment posting inquiries.
Identify and recommend opportunities for process and policy improvement based on trends observed during claim follow-up and reimbursement activities, and partner with Revenue Cycle leadership on appropriate workflow improvements.
Collaborate with the Revenue Cycle Management Team to support efficient systems, workflows, and standardized processes.
Participate in cross-training initiatives across Revenue Cycle functions to strengthen team coverage, knowledge sharing, and operational consistency.
Assist in the development and maintenance of workflow documentation, job aids, and standard operating procedures.
Support continuous improvement and departmental standardization efforts that improve billing accuracy, reimbursement outcomes, and operational efficiency.
Participate in special projects related to revenue cycle optimization and financial sustainability.
Contribute to a culture of accountability, continuous learning, and teamwork.
Maintain compliance with regulatory agencies governing Medicaid, Managed Care, and governmental billing practices, as well as organizational policies, governmental regulations, and fiscal management standards.
Maintain strict confidentiality and sound ethical judgment when handling financial and client information, including compliance with HIPAA requirements related to billing and protected health information.
Support audit requests and documentation reviews as assigned.
Identify and report compliance concerns, payment irregularities, or process risks to leadership in a timely manner.