Intern (Revenue Clerk)

City of Cullman•Cullman, AL

7d•Onsite

About The Position

The Revenue Clerk Intern is an entry-level clerical position that provides essential administrative, customer service, and recordkeeping support. This role performs routine to moderately complex office tasks that support efficient departmental operations and excellent public service. This position may have the opportunity to advance to a full-time, permanent position.

Requirements

High school diploma or GED equivalent.
Valid Alabama Driver’s License.
Must pass a background check.
Must pass a drug screening to drive City of Cullman vehicles.
Ability to obtain and maintain a valid and active Alabama Notary Public commission.
Strong customer service orientation with the ability to interact professionally with the public, coworkers, and elected officials.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
Ability to learn and use department-specific software and municipal record systems.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy in data entry and recordkeeping.
Ability to maintain confidentiality of sensitive information.
Good organizational and time management skills.
Basic mathematical skills for handling fees, payments, and reconciliations.

Responsibilities

Performs general clerical duties including typing, data entry, filing, scanning, copying, and organizing documents.
Answers incoming telephone calls, greets visitors, and provides information or directs inquiries to the appropriate staff member in a courteous and professional manner.
Processes and maintains accurate records, including customer accounts, service requests, work orders, permits, licenses, or billing information depending on the assigned department.
Assists with billing processes, payment collection, receipt issuance, and daily financial reconciliation (where applicable).
Responds to customer inquiries in person, by phone, or via email regarding services, accounts, fees, and procedures.
Prepares routine correspondence, memos, reports, forms, and other documents from notes, drafts, or verbal instructions.
Maintains and updates departmental databases, spreadsheets, and filing systems.
Schedules appointments, maintains calendars, and coordinates service calls or work orders.
Sorts and distributes incoming mail and prepares outgoing mail.
Assists with record retention, archiving, and compliance with public records requests.
Supports special projects and cross-trains in other clerical functions within the department.
Performs other related duties as assigned by supervisor.