Revenue Call Center - CSR

State of Indiana • Indianapolis, IN

7d • Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Department of Revenue (DOR): Since 1947, the Indiana Department of Revenue has proudly served the people and businesses of Indiana. With more than 600 dedicated team members, we administer over 65 different tax types and process nearly $30 billion in tax revenue each year. Our commitment to excellence has earned us recognition as a Top Workplaces employer, reflecting our focus on service, integrity, and innovation. Role Overview: The Tax Revenue Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience is preferred but not required. A comprehensive 6-week tax training program will be provided to all new employees, along with ongoing training and support.

Requirements

• Extensive knowledge of state and federal tax laws, rules and regulations applying to each of the several types of taxes.
• Extensive knowledge of the procedures for properly preparing various tax return forms.
• Considerable knowledge of federal and state laws and legal procedures pertinent to estates and trusts.
• Ability to interpret and apply tax laws and regulations to individual situations.
• Broad knowledge of accounting and bookkeeping.
• Working knowledge of data processing procedures.
• Working knowledge of computers, both technical and word processing.
• Ability to discuss and settle tax problems using various legal resources.
• Effectively communicate, both orally and in writing.
• Ability to apply and understand ethics and confidentiality laws.
• Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

• Experience is preferred but not required.

Responsibilities

• Prepare, conduct, and evaluate training courses for individual and sales tax and with procedural issues.
• Correspond with taxpayers by telephone, in writing, or in person for providing technical tax information, tax law interpretation and procedural information in order to ensure compliance with state and federal laws.
• Provide assistance to taxpayers in person, by phone, or mail by advising, instructing, and furnishing information with respect to taxes collected by the Indiana Department of Revenue (DOR) (sales, withholding, income, county innkeepers, food and beverage, motor corporations, motor fuel and special taxes).
• Audit various Department of Revenue tax returns and contacts taxpayers.
• Compute and issue refunds or delinquency notices.
• Compare state and federal tax returns to ensure accuracy of state return.
• Compute and assess penalty and interest paid on delinquent taxes.
• Establish payment plans for a taxpayer or business.
• Assist lower-level Tax Analysts regarding policy interpretation and procedures.
• Assist supervisor with workload distribution and short-term planning.
• Interpret and apply state and federal tax laws, rules, and regulations in identifying and resolving technical tax problems.
• Collect data or information necessary for the conduct of a public hearing or trial.
• Prepare statistical reports regarding production and output and backlogs.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed