Revenue Account Specialist - Cigna Healthcare - Remote

Cigna Healthcare•Tennessee Work at Home, TN

1d•$22 - $34•Remote

About The Position

The Enrollment/Billing Lead Representative is responsible for managing all billing aspects for a medium complexity or larger volume book of business including non-standard Broker, Third Party Administrator, Client Driven Remittance, and Self-billing accounts. This role is accountable to collect all premium/fees billed on an invoice, resolve all billing inquires, and partner with internal and external partners to create a positive client experience.

Requirements

Required prior experience as a Revenue Account Specialist with proven successful results
Strong Technical and analytical skills
Ability to effectively problem-solve issues to resolution
Strong customer-centric focus and ability to work directly with point of contact in a client-facing role
Ability to establish strong matrix partner relationships and follow through on expectations
Demonstrated ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work
Ability to demonstrate increased awareness on account specific barriers impacting deliverables geared at influencing positive change
Support or realign focus designed to meet or exceed customer expectations
Ability to manage multiple and divergent priorities and deadlines
Work independently and proactively
Advanced proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems)
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. Demonstrates ability to manage all communication timely and professionally
Leadership and motivational skills to successfully navigate within a fast-paced environment
Demonstrates interpersonal skills
Ability to manage multiple competing demands to include effective time management and organization skills

Nice To Haves

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the medical, dental, vision, and pharmacy invoice
Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk
Identify and solve for areas of opportunity/trends at the client, broker, or TPA level
Conduct and lead client, TPA walkthrough calls to explain standard process and discuss any non-standards
Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission’s errors, etc.)
Allocate premiums in the CARBS webtool system for onshore and medium complexity accounts.
Identify process improvement opportunities for billing utilizing strong knowledge of the financial process and internal partner relationships (Commissions, Underwriting, Sales, Implementation)
Partner with offshore Global Service Partner to improve the client experience and reduce financial risk.
Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process
Recommend reserve amounts/accruals to finance on a monthly basis
Develop and create custom reporting for clients per PBAB approval
Updates reporting timely and accurately
Drives changes in client behavior to achieve Cigna's financial results