Rev Cycle Learning Specialist
About The Position
The Revenue Cycle Learning Specialist supports the design, delivery, and continuous improvement of the Revenue Cycle Learning & Development program. Reporting to the Revenue Cycle Learning Manager, this role partners with Revenue Cycle leadership and cross-functional teams to ensure learning solutions are aligned to performance outcomes, operational priorities, and organizational standards. The Learning Specialist applies adult learning and instructional design principles to translate business needs, quality insights, and system or process changes into effective, role‑based learning strategies. This role plays a key part in ensuring onboarding, competency development, and ongoing staff education are intentional, measurable, and scalable across the Revenue Cycle.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum of 3+ years in healthcare operations, revenue cycle training or revenue cycle and/or workforce education.
- Knowledge of adult learning principles and instructional design practices
- Ability to facilitate instructor-led and virtual training.
- Experience supporting Revenue Cycle operations, healthcare finance or similar functions
- Experience using learning metrics and performance data to guide design decisions
- Proficiency in Microsoft Office Suite
- Experience with Epic Software
Responsibilities
- Design, develop, and maintain high‑quality training materials including instructor‑led content, eLearning modules, job aids, assessments, and scenario‑based learning to support revenue cycle education needs.
- Deliver onboarding, refresher, and role‑specific training for revenue cycle staff and leadership, facilitating instruction across virtual, in‑person, and hybrid environments to ensure effective skill acquisition.
- Provide learning support and reinforcement strategies by assessing learner competency, supporting knowledge retention, and assisting team members in applying training to on‑the‑job performance.
- Collaborate with Revenue Cycle leaders and Learning Managers to identify training needs, recommend appropriate learning solutions, and support standardized training practices across Patient Access, Patient Financial Services, and Health Information Management.
- Maintain training materials and learning resources by incorporating learner feedback, quality assurance findings, workflow updates, organizational policy changes, and system enhancements.
- Support continuous improvement of training programs through evaluation of performance data, learner feedback, and industry best practices to enhance training effectiveness and learner engagement.
- Stay current with revenue cycle operations, systems, and learning methodologies, ensuring training content reflects up‑to‑date operational workflows, compliance standards, and technology updates such as system upgrades or workflow changes.
- Other job functions as assigned.
Benefits
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Employer contribution toward Health Savings Account
- Flexible Spending Accounts
- Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
- 403(b) with a 5% employer match
- Various voluntary benefits: Supplemental Life, AD&D and Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup Childcare and Eldercare
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children’s facilities
- Discount purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
