Returns Supervisor

BYLT Premium Basics•Grand Prairie, TX

12d•Onsite

About The Position

The Returns Supervisor is responsible for overseeing the day-to-day activities of the Returns department, ensuring returned merchandise is received, inspected, documented, and processed accurately and efficiently. This role provides hands-on leadership to Returns Associates and Team Leads, coordinates daily workflows, and ensures department productivity, inventory accuracy, safety, and quality standards are consistently met.

Requirements

High school diploma or equivalent required
2–4 years of experience in warehouse, distribution, inventory, returns, or related operations.
Experience working with warehouse management systems (WMS), ERP systems, or inventory management software
Strong understanding of inventory control, warehouse processes, and reverse logistics.
Strong organizational, analytical, and problem-solving skills.
Ability to prioritize and manage multiple tasks in a fast-paced distribution center environment.
Strong verbal and written communication skills.
Demonstrated ability to train, coach, and motivate employees while maintaining accountability for performance.
Ability to work effectively with associates and cross-functional teams at all levels.
Strong attention to detail and commitment to inventory accuracy, productivity, safety, and quality.
Ability to work in a hands-on distribution center environment and adapt to changing priorities.

Nice To Haves

college coursework or degree in Supply Chain, Logistics, Operations, or a related field is a plus.
1–2 years of supervisory, lead, or team leadership experience preferred.
Avectous experience preferred.

Responsibilities

Supervise the daily operations of the Returns department, including receiving, sorting, inspection, and processing of returned merchandise.
Lead, train, coach, and support Returns Associates and Team Leads to ensure consistent performance and adherence to department procedures.
Assign daily work and monitor workflow to ensure return volumes are processed accurately and within established turnaround times.
Ensure returned merchandise is properly documented, inspected, categorized, and processed according to company procedures.
Determine and communicate the appropriate disposition of returned products, including restocking, recycling, or disposal, in accordance with established guidelines.
Monitor inventory accuracy and ensure all returns are properly processed in the warehouse management and inventory systems.
Investigate discrepancies involving returned merchandise, inventory counts, damages, shortages, and system transactions, escalating unresolved issues to management as needed.
Monitor department productivity, accuracy, quality, and turnaround time, and communicate performance issues or opportunities to management.
Identify recurring return issues, product trends, and process concerns and communicate findings to appropriate departments.
Partner with Customer Service and Inventory, and other teams to resolve return-related customer, order, and inventory issues.
Reinforce established procedures and identify opportunities to improve return processing speed, accuracy, and overall efficiency.
Assist with employee training, onboarding, performance coaching, and accountability in partnership with department management.
Support daily staffing assignments and communicate staffing or labor needs to management.
Ensure associates follow company policies, OSHA requirements, safety procedures, and distribution center standards.
Maintain a clean, organized, and safe Returns work area.
Help identify opportunities to reduce product loss, unnecessary handling, processing costs, and inventory shrink.
Participate in inventory counts, audits, distribution center projects, and other operational initiatives as needed.
Serve as a hands-on point of contact for the Returns team and provide guidance and support to associates throughout the workday.
Perform other duties as assigned.