Returns Lead

EMINENT, INC.•Shoemakersville, PA

15h•$19 - $21•Onsite

About The Position

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive. This is a full time role for a candidate who To optimize and prioritize the team’s productivity and accuracy processing customer returns.

Requirements

Excellent communication and interpersonal skills (bilingual is preferred)
Highly effective training skills and techniques
Basic working knowledge of communicating through emails
Hands-on commitment to getting the job done
Proven work experience in a warehouse environment (as lead/supervisor or above)
Dependable
Minimum of 2 years of experience in warehouse and leading a large group.
Computer literate in Excel, Word and email. Experience with a WMS system.
Bilingual (Spanish & English)

Nice To Haves

Bilingual is preferred

Responsibilities

Training of new and existing agents.
Prioritize daily tasks according priorities and schedules.
Report attendance and request additional resources, when necessary, based on forecasted units.
Troubleshooting exceptions to allow the team to continue processing
Developing expert abilities in the returns, repack and steaming departments.
Testing of new process improvements
Benchmarking and evaluating employees
Ordering supplies for the team when necessary
Providing daily productivity reports
Department specific tasks (i.e. – working along with returns, repacking and steaming departments read reports)