Returns & Customer Support

Doc's Diesel • Bryan, OH

19h • Onsite

About The Position

The Returns & Customer Support role is responsible for owning the end-to-end returns process. Ensuring that returned products are accurately refunded, processed, inspected, re-boxed when necessary, and returned to active inventory to support ongoing order fulfillment. After completing returns for the day, this role will assist with delivering high-quality customer support across phone calls and ticketing.

Requirements

• Customer service experience preferred (phone-heavy roles a plus)
• Strong communication skills (written and verbal)
• Ability to multitask across calls, tickets, and social platforms
• Experience with order management or ticketing systems preferred
• Problem-solving mindset with a customer-first attitude
• Ability to work in a fast-paced environment
• Basic computer proficiency
• Ability to lift and move up to 50 lbs occasionally
• Comfortable working in a warehouse environment when handling returns
• Self-motivated and comfortable operating independently in a fast-paced, high-growth environment
• Demonstrates Doc’s Diesel’s core values: Can Do Attitude, Extreme Ownership, Customer Focused, No B.S., and We > Me
• On-site daily in Bryan, OH

Nice To Haves

• Customer service experience preferred (phone-heavy roles a plus)
• Experience with order management or ticketing systems preferred

Responsibilities

• Processing Customer Returns Daily
• Manage the full returns process from initiation to completion
• Review returned items for accuracy against return requests
• Process refunds, exchanges, or replacements according to company policies
• Identify and escalate trends or issues related to returns
• Maintain an organized and efficient returns work area
• Product Reboxing & Inventory Reintegration
• Inspect returned products for condition and resale eligibility
• Rebox items as needed to meet quality standards
• Return approved inventory to appropriate picking locations
• Ensure inventory accuracy and proper system updates during reintegration
• Manage Inbound & Outbound Customer Calls
• Handle a high volume of inbound and outbound customer calls with professionalism and efficiency.
• In a timely manner, respond to customer voicemails
• Assist with Customer Support Tickets
• As needed, respond to customer inquiries via email tickets and social media platforms in a timely manner
• Maintain a positive and solution-oriented approach in all customer interactions

Benefits

• $19.50 an hour (40 hr per week)
• Health, Vision, Dental, and Life Insurance offerings (available after 90 days of employment)
• Retirement plan with Simple IRA and 3% company match (available after 60 days of employment)
• PTO & Holiday Pay (available after 60 days of employment)
• Company-sponsored employee-only YMCA membership (available after 60 days of employment)
• No Entitlement Self-Funded Quarterly Incentive Program if profit is met (available after 90 days)
• Opportunities for growth within a rapidly scaling e-commerce organization
• BRAND NEW WAREHOUSE / OFFICE BUILDING

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed