Returns & Credits Specialist

Etna Shared Services • Traverse City, MI

5d

About The Position

Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. This role is responsible for supporting warehouse and returns operations by delivering excellent customer service, accurately processing customer returns and credits, and maintaining inventory integrity. The position works closely with sales, customer service, and warehouse teams to ensure returned materials are handled efficiently, safely, and in accordance with company standards.

Requirements

• High School Diploma or equivalent; or
• 1–2 years of related experience and training; or
• An equivalent combination of education and experience.
• Ability to pass operator exam and safely operate powered industrial equipment.
• Must pass a substance abuse screening.

Responsibilities

• Deliver a positive customer experience and meet or exceed customer expectations.
• Follow all company SOPs and safety guidelines.
• Navigate the warehouse/yard layout, bin locations, and product inventory.
• Process customer returns and credits accurately and timely.
• Maintain accurate records and inventory using RF scanning and barcode equipment.
• Coordinate with sales, CSRs, customers, and the Returns Administrator to ensure timely return processing.
• Maintain the Return Goods Queue to company standards.
• Assist receiving, shipping, and yard operations as needed.
• Support general warehouse and yard housekeeping.
• Maintain regular, reliable attendance.

Benefits

• Competitive compensation, benefits, company car, and yearly bonus structure.
• 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
• Professional development opportunities to support your growth.
• A collaborative and inclusive work environment that values your contributions.
• The fun challenge of working in a fast-paced, multi-location, diverse business function environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees