Returns Lead

Maui Jim•Peoria, AZ

9d•$22

About The Position

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~ The major function of this position is: Act as a resource to team members by coaching, monitoring & fielding questions. Manage return department product and process workflow. Communicate effectively with external departments on return and returned product status. Hours: Monday-Friday 8:30AM-5:00PM Pay: $21.50

Requirements

High School graduate with 1-3 years experience processing credits.
Minimum of 2 year experience in Maui Jim Returns Department.
Ability to communicate in a variety of business settings.
Ability to utilize a PC.
Ability to visually inspect sunglasses for small imperfections.
Ability to lift a 20 lb. box

Nice To Haves

Training experience is preferred.

Responsibilities

Provide team leadership by being a role model for performance and morale. Work with Aloha.
Provide team support as the first line of contact for employee inquiries, questions, and concerns. Communicate and escalate issues to the supervisor, as appropriate.
Review completed returned product and orders against department quality standards and provide feedback to team members on a regular basis.
Ensure a consistent high quality customer experience through resolution coaching and feedback to Return team members.
Work closely with supervisor on quality and quantity standards and assist with department turn time goals.
Consistently identify and suggest ways to improve processes, eliminate problems, and maintain an Aloha work environment.
Deliver training to new and existing employees to ensure all department standards are met.
In collaboration with Returns Supervisor and Returns Specialist, manage returned product inventory, including but not limited to performing regular cycle counting, investigating inventory discrepancies and transferring returned product.
Reconcile returned product from international DCs, brand ambassadors, and events to identify inventory discrepancies and coordinate resolution with appropriate Logistics contact
Respond to external department inquiries, including return order status, returned product availability, and resolve return issues.
Make decisions on financial adjustments on credits.
Provide input on employee reviews with regard to quality and improvements and/or problem areas.
Perform other work related tasks as requested or required.
Backup/support any position in department as needed