Order Returns Specialist

TEKsystems • Delavan, WI

1d • $20 - $23 • Onsite

About The Position

We are seeking a detail-oriented and customer-focused Claims Resolution Specialist to join our team. This role is responsible for managing and resolving claims submitted by customers, transportation, and credit departments. Using a Customer First approach, you will balance customer satisfaction with company interests, ensuring timely and accurate resolution of issues while supporting healthy accounts receivable aging.

Requirements

• High School diploma required.
• 1–3 years of experience in claims, customer service, or a related field.
• Proficient in Microsoft Office, especially Excel.

Nice To Haves

• SAP experience preferred but not required.

Responsibilities

• Process credits, returns, and debits for customer claims promptly and accurately.
• Understand the full lifecycle of orders and shipments to effectively troubleshoot issues.
• Follow up consistently on outstanding claims and RMAs to prevent aging of accounts receivable.
• Report daily metrics on claim status, including processed and oldest claims.
• Initiate root cause investigations by collaborating with flagged departments.
• Communicate effectively with customers and internal teams via phone and email.
• Identify and report trending issues, assisting in resolution efforts.
• Build strong cross-functional relationships with credit, transportation, order processing, and shipping teams.
• Perform other duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees