Returns Coordinator

Master Electronics•Phoenix, AZ

1d•Onsite

About The Position

Master Electronics is thrilled to announce an incredible opportunity for a Returns Coordinator in the vibrant city of Phoenix, AZ! As our Returns Coordinator you’ll manage customer part returns, uncover root causes, and elevate our processes. You'll collaborate closely with various internal departments providing vital support and insights that keep us ahead of the game.

Requirements

Two plus years of customer service experience, preferably with one to three years of experience in warehousing, inventory control, reverse logistics, accounts receivable, or a related operational environment
Strong problem-solving and analytical skills, with the ability to identify root causes, interpret data, and make sound decisions efficiently
Customer-focused mindset with the ability to understand and respond to the needs of diverse customers and stakeholders
Collaborative team player with a positive attitude, proactive service mindset, and commitment to continuous improvement
Ability to work independently, manage tasks efficiently, and adapt to change with curiosity and flexibility
Strong written and verbal communication skills, including the ability to write clear, professional emails and communicate effectively with a range of audiences

Responsibilities

Manage customer return requests through Zendesk, ensuring accurate, timely resolution
Coordinate stock check requests with the return operations team to support efficient inventory management and product disposition decisions
Submit and track logistics claims, helping resolve shipment or product issues quickly
Identify products covered under warranty and coordinate supplier returns, replacements, repairs, and claim follow-up through final resolution
Exercise sound judgment when determining the appropriate disposition for non-conforming product to balance customer satisfaction, compliance, and inventory impact
Process credit reversals, RMA updates, customer communications, credit memos, and billing memos to ensure accurate order and account resolution
Manage order cancellation requests efficiently while maintaining clear communication with customers and internal teams
Analyze product data sheets and customer-provided photos to diagnose issues, validate return eligibility, and support informed resolution decisions
Maintain accurate documentation and order paperwork to meet customer requirements and internal process standards
Enter replacement orders as needed to support timely customer issue resolution
Follow exportation rules and compliance requirements when processing returns, replacements, supplier claims, and customer updates
Serve as a liaison between customers, manufacturers, sales, logistics, and DC returns teams to drive timely product resolutions and ticket updates
Collaborate cross-functionally with sales teams, end customers, manufacturers, and distribution center partners to deliver a consistent and customer-focused returns experience
Support additional team and department priorities as assigned