Returns and Trade Compliance Specialist

Connection•Wilmington, OH

5d•$26 - $33

About The Position

The Returns and Trade Compliance Specialist ensures returned products and export shipments are handled accurately, efficiently, and in accordance with company procedures. This hands-on position supports the full returns process—from inspecting and documenting products to processing credits and coordinating inventory disposition—and organizes export documentation and prepares shipments for compliant movement. The specialist partners with Returns, Customer Care, refurbishment, return-to-vendor, Trade Compliance, and other internal teams to keep products and information moving smoothly.

Requirements

Basic knowledge of ERP systems and the ability to accurately enter, review, and maintain product, order, return, and compliance information.
Working knowledge of U.S. export regulations, classifications, filing requirements, denied-party screening, embargoed countries, and deemed exports.
Basic Microsoft Office proficiency and experience running reports with tools such as BusinessObjects or Crystal Reports.
Strong attention to detail, organization, analytical thinking, and problem-solving skills.
Proven customer service skills and the ability to follow established procedures and handle products and customer information responsibly.
Clear written and verbal communication skills and the ability to work effectively across a matrixed organization.
Ability to manage competing priorities and track tasks through completion.
Must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

Nice To Haves

Working knowledge of E1 and other relevant business applications.
Ability to obtain the Certified U.S. Exporter designation and other applicable system or application certifications.
Ability to obtain forklift certification; company-provided certification is available.

Responsibilities

Process, inspect, document, warehouse, and route returned products accurately and promptly.
Confirm returned items meet return-authorization requirements and enter product information in the ERP system.
Support timely customer credits and coordinate unauthorized returns with Customer Care.
Return eligible products to inventory and assist with classification and disposition of open-box, scratch-and-dent, and refurbishment inventory.
Perform prescribed data-wiping procedures on open hard drives before products are returned to inventory.
Support return-to-vendor associates and refurbishment technicians, including ordering approved parts and team supplies.
Organize completed export documentation and apply the correct commercial invoices, shipping documents, and carrier labels to export shipments.
Provide backup export-processing support during periods of high volume or limited Trade Compliance staffing.
When providing backup support, review applicable classifications, exemption or license exception codes, regulatory filings, and export records.
Collaborate with internal partners to verify order details, addresses, freight-forwarder information, product data, and shipment destinations.
Maintain complete and accurate records and follow applicable company policies, procedures, and Sarbanes-Oxley controls.