Return to Work Eligibility Specialist

Brown & Brown Insurance

1d•$20 - $20•Remote

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives? Join Brown & Brown Absence Services Group as a Return-to-Work Specialist! The Return-to-Work Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program. This position is primarily responsible for conducting outbound calls to screen potential program participants, assess their eligibility, and answer questions to help individuals make informed decisions about returning to work. In addition to outreach and lead screening, the specialist assists clients in developing Individual Work Plans, outlining personalized employment goals and the steps needed to achieve them. The role also includes providing some services to Ticketholders during the job acquisition phase such as resume support, interview preparation, job search assistance, and referrals to appropriate resources. This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work.

Requirements

Experience and confident in high volume outbound educational calls from warm leads
Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field
Able to pass a Social Security Administration (SSA) Suitability background screening.

Nice To Haves

2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization preferred
Proficiency in Salesforce or similar CRM platforms preferred
Work Incentive Practitioner Credentials (WIP-C) preferred

Responsibilities

Serve as a primary point of contact at the front-end of the process, engaging in a high volume of outbound and inbound calls and emails to educate and screen potential program participants.
Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment.
Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies.
Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation.
Collaborate with team members by completing additional tasks to support overall program operations.

Benefits

Comprehensive medical, dental, and vision coverage
Access to covered mental health resources
A competitive 401k match
Employee Stock Purchase Program available to all teammates
Tuition reimbursement
Generous paid time off plan and paid holidays
Joining a culture of caring that values diversity of thought and background
Regularly scheduled team meetings and one-on-one development time with your leader
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.