Return Material Quality Technician

Daimler Truck AG•Detroit, MI

5d•$58,000 - $75,000•Onsite

About The Position

Processes product returns including opening and examining customer returns, preparing documentation and entering data into warranty system. Provides support for rapid problem solving as it relates to failed components. Monitors quality for Detroit products and provides feedback through the warranty system and cross functional teams. Initiate vendor recovery and corrective action through collaboration. Maintains minimum cycle time for material processing.

Requirements

Requires 3 years of relevant experience OR AA degree + 1 year of relevant experience
Ability to understand and communicate diesel engine components functions including proper usage and basic failure analysis is required.
Strong written and verbal communication, as well as strong interpersonal and computer skills are required
Strong mechanical aptitude, understanding of truck or automotive technology, product knowledge and working knowledge of PC-based software is required
Must be well organized, detail and process oriented, have a high degree of initiative and the highest degree of integrity
Must to able to lift 50lbs

Responsibilities

Process returned warranty material and provide material disposition & analysis.
Preparation and timely submissions of warranty inspection triage reports.
Provide assistance to problem solving teams in identifying failure modes and providing root cause analysis.
Assist in providing technical analysis and coordination for onsite joint inspections with the component supplier.
Assist in developing technical component warranty evaluation documentation consistent with service and warranty documentation.
Interface with internal departments, repair facilities and suppliers to gather information, report findings and develop documentation as needed.
Attend meetings, as required, to assist in gathering information, reporting findings and assist in the decision making process concerning warranty claims issues.
Establish a strong working relationships with all members of the problem solving teams.
Determine test and equipment needs for the return material area.
Perform engine tear down and inspection as needed.
Maintain a work area that is within the TOS guidelines.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans