Return Mail Clerk

IBC•Laredo, TX

2d•Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. This is an in-office position. Department: 1120 Quality Control. The Return Mail clerk is responsible for logging the items that have come back to the Bank as return mail. Once logged the clerk will conduct maintenance on the account to suppress any future statements from printing to the bad address.

Requirements

Ability to work under pressure and meet deadlines as assigned
Ability to utilize multiple computer applications/ programs efficiently
Able to communicate with Supervisor when issues arise
Enjoy working with details
Self-sufficient and organized - manual process
High School Diploma or GED equivalent
Computer literate and have some working knowledge of Microsoft Office
Effective English verbal and written communication skills
At least 1 year of customer service working experience

Nice To Haves

Bilingual Spanish is a plus

Responsibilities

Create reports and logs in excel for returned items
Assist with on the job training/cross training of employees
Identify and escalate high priority or out of ordinary situations/requests and handle them accordingly
Assist with other audits as assigned during the day
Assist with phone calls when needed
Ability to create recap reports for manager