Return Logistics Center Associate
About The Position
As an RLC Associate, you’ll be part of our Return Logistics team working as an on-site employee. You’ll get to disposition returned product, determine customer eligibility to receive warranty credit using a pre-set decision tree, and segregate credit and no credit product into groups and mark pallets with quantities and identification. You will also record all disposition data in the database, download data to Excel and distribute it, and resolve data discrepancies. Additionally, you will communicate workload status to the SB&D supervisor, act as a liaison between the customer return center and GTS Global Quality, and recommend process improvements. You will also identify and report any suspected manufacturing defects to the supervisor, and perform other duties as assigned.
Requirements
- High school or GED Equivalent
- Basic computer literacy required. Experience with Excel and Access.
- Excellent spelling, grammar, and basic math knowledge is required
- Ability to count and document findings accurately
- Ability to work with minimal supervision.
- Recognize and adjust to workload variations
- Possess dependable transportation and excellent attendance record
- Ability to work well with others (You are a visitor representing Stanley Black & Decker.)
- Willingness to abide by all safety and facility policies.
- Ability to lift up to 40 pounds unassisted.
- Ability to stand and stay physically active for long period
- Ability to work in non-climate-controlled facility
Nice To Haves
- A “Can Do” attitude is a must.
- Previous power tools knowledge and experience is preferred
Responsibilities
- Dispositions returned product.
- Determines customer eligibility to receive warranty credit using a pre-set decision tree.
- Segregates credit and no credit product into groups and marks pallets with quantities and identification.
- Records all disposition data in database.
- Downloads data to Excel and distributes.
- Resolves data discrepancies.
- Communicates workload status to SB&D supervisor.
- Works as a liaison between customer return center and GTS Global Quality
- Recommends process improvements.
- Identifies and reports any suspected manufacturing defects to supervisor
- Other duties as assigned.
Benefits
- Medical
- dental
- life
- vision
- disability
- 401(k)
- Employee Stock Purchase Plan
- paid time off
- tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
