Return-It Associate

Encorp Pacific Canada • Vancouver, BC

1d • Onsite

About The Position

Encorp Pacific (Canada), also known as Return-It, is a British Columbia-based, federally incorporated, not-for-profit product stewardship corporation focused on beverage container management. Their mission is to develop and improve systems for recovering used packaging and end-of-life products from consumers, ensuring they are recycled rather than landfilled or incinerated. Encorp operates an extensive network of over 180 Return-It collection locations across British Columbia.

The organization is seeking a dynamic and dedicated Return-It Associate to join their team. This role is ideal for individuals who enjoy interacting with people, are committed to environmental sustainability, and are looking to acquire new skills in a supportive setting. The Associate will be responsible for assisting customers, processing container returns, operating recycling equipment, and contributing to the efficient daily operations of the Return-It collection facility.

Requirements

• Previous retail or customer service experience is an asset; we are looking for someone with a positive attitude and a willingness to learn.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills.
• Ability to learn and operate the daily use of RVMs and automated sorting equipment.
• Ability to lift and move materials.
• Must be bondable.
• High school diploma or equivalent.
• Strong attention to detail and ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Verbal and written communication in English.

Nice To Haves

• Knowledge and passion for environmental sustainability practices are a plus.
• Previous experience in a retail chain/franchise environment is an asset.
• Knowledge or experience of EPR or alternative recycling programs is an asset.

Responsibilities

• Daily operations of the Return-It collection facility, including inspection of containers for compliance with recycling program guidelines.
• Ensure efficient and accurate processing of beverage container returns through RVMs and automated equipment.
• Utilize cash handling operational procedures, operate customer deposit return transactions using Encorp’s proprietary point-of-return (POR) system, and ensure accurate daily cash reconciliation.
• Prepare and submit end-of-day financial reports from the POR system to the Finance team.
• Monitor beverage container collection levels and back of house storage capacity and coordinate inventory levels and shipments with Encorp transporters to meet customer demand.
• Adhere to established safety procedures: Take proactive measures to identify and mitigate potential hazards, ensuring the workplace is safe for all employees and customers.
• Adhere to health and safety protocols: Follow established Health and Safety programs and procedures for all employees.
• Adhere to all company policies and procedures.
• Suggest process improvements.
• Provide a high level of customer service to Return-It customers, providing assistance and information regarding the deposit return process.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Inform customers about the environmental benefits of recycling and the deposit return system.
• Ensure awareness and commitment to regulations, procedures or policies that impact customers so that you can provide accurate and timely information to encourage repeat behaviour.
• Become proficient in the day-to-day operation and maintenance of RVMs and automated sorting equipment used in the beverage container deposit return process.
• Ensure adherence to the regular and preventative maintenance procedures for all equipment in use at the facility.
• Coordinate with technical support for any equipment-related issues and ensure timely resolution and escalate to a manager as needed.
• Utilize pallet jacks or other equipment to move material from automation equipment to storage area and to ready material for collection by transporters.

Benefits

• Comprehensive health, dental, and vision benefits
• Company-matched RRSP contributions
• Three weeks of annual vacation
• Annual Health & Fitness Allowance
• Annual Public Transit Allowance
• Paid training and ongoing learning opportunities to help you succeed in the role
• Supportive and collaborative team environment
• Opportunity to develop customer service, retail, equipment operation, and cash handling skills
• Meaningful work that helps promote recycling and environmental sustainability in British Columbia

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED