Ogg Airport - Return Agents Rental Car

EDS Service Solutions•Paia, HI

7d•Onsite

About The Position

EDS Service Solutions staffs car rental companies around the United States. You will be working with the newest cars and in top-rated rental car companies! Now Hiring in Kahului, Hawaii. Call us at 808-8677079 to set up an interview! This position involves providing world-class customer service by managing the rental return process in compliance with policies and procedures. Responsibilities include directing and identifying vehicles being returned, checking time or mileage, and verifying their movement to the proper lot location. The role requires a professional appearance, language, and behavior, and the ability to play an active role in teamwork and collaboration.

Requirements

Must be 21 years of age or older
Excellent Customer Service skills with prior experience
Have a driver's license
Clean Driving Record in the past 3 years

Responsibilities

Provide world-class customer service by managing the rental return process in compliance with policies and procedures.
Directing and identifying vehicles that are being returned, checking time or mileage, and verifying their movement to the proper lot location.
Welcome each customer with a smile.
Maintain a professional appearance, language and behavior.
Direct Customers to shuttle bus back to airport.
Play an active role in our environment of teamwork and collaboration.
Prepare all rental and return documents accurately and completely.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.