Return Agent

Enterprise Holdings•St. John's, NL

10d•Onsite

About The Position

National Car Rental and Alamo Rent A Car are industry leaders committed to quality, innovation, customer satisfaction, and employee development. As a multibillion-dollar company, they offer a fast-paced, people-oriented business with significant earning potential and performance-based promotions. The company's philosophy prioritizes customers and employees, believing success will follow. National Car Rental (Canada) Inc. is seeking a Return Agent to provide superior, friendly, and efficient service throughout the rental car process, specifically assisting customers with rental returns. This role involves delivering professional, knowledgeable, and courteous service while accurately completing all transactions, with a strong focus on customer needs and adherence to Quality Standards. This position is available at the St. John's Airport branch.

Requirements

Must be at least 18 years of age.
Minimum High School Diploma or G.E.D. required.
Must have a current and valid Canadian Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Minimum 1 year experience in a customer service role.
Must be proficient in English, written and verbal comprehension.
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work the following schedule: This position is a Part Time Temporary position from May 1st, 2026 until October 31st, 2026. You are expected to work 25-30 hours per week which includes evenings and weekends.

Responsibilities

Assist all customers with the rental return process.
Effectively resolve all customer service issues.
Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages).
Advise and review rental charges, and provide an accurate receipt to the customer.
Assist other employees in keeping lot organized for ease of access and traffic flow.
Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer.
Positively represent the Company to all vendors and the general public.
Ensures the security of company assets.
Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager.