Retirement System Counselor I

Kentucky Personnel Cabinet•Frankfort, KY

1d•$3,978•Hybrid

About The Position

Kentucky Public Pensions Authority (KPPA) is currently seeking a Retirement Systems Counselor I for the Division of Retiree Health Care. Located in Frankfort, Kentucky, KPPA is responsible for the daily administration of three state administered retirement systems with over $29 billion in combined assets. These systems have a membership of more than 444,000 state and local government employees in the Commonwealth of Kentucky, including state employees, state police officers, city and county employees, as well as non-teaching staff of local school boards and regional universities. This position is in the Division of Retirement Health Care and is supported by approximately 15 counselors, 2 CMS Coordinators, 2 Program Managers, and an Assistant Director along with the Director. The Retiree Health Care team is responsible for providing a wide range of services to CERS, KERS and SPRS members and beneficiaries. Services are conducted through phone calls, written correspondence, onsite and virtual member appointments upon request.

Requirements

Graduate of a college or university with a bachelor's degree.
Experience in public or business administration, accounting, wage and/or claims reporting, investigations or auditing will substitute for the education requirement on a year-for-year basis.
Administrative and/or clerical experience in Kentucky Public Pensions Authority will substitute for the required education on a year-for-year basis.

Nice To Haves

Customer service experience
Strong written and verbal communication skills
Strong listening and organizational skills
Auditing and document review experience is a plus
Attention to detail
Ability to apply basic math principles
Time management
Microsoft Office experience preferred

Responsibilities

Learns to interpret and explain retiree health care laws, regulations, and procedures to retirees by phone, in person and virtual, or in writing.
Confirms health insurance contributions and premiums and assists retirees and beneficiaries with completing insurance enrollment forms by paper and member self service.
Under direct supervision, learns to process health insurance enrollment forms for eligibility, accuracy and completeness; requests documents needed to support enrollment eligibility and verification processes.
Counsels members by giving clear information and guidance on qualifying events, system contributions, payroll deductions, direct debit and invoicing.
Educates members on Medicare and non-Medicare health insurance plans.
Communicates with members and beneficiaries as well as outside vendors to ensure a timely enrollment and termination of health insurance coverage.