RETIREMENT SERVICES GROUP ANALYST

Midwest Operating Engineers Fringe Benefit Fund•Countryside, IL

4d•$0 - $34

About The Position

Responsible for overseeing the day-to-day administration of pension and retiree welfare plans, including customer service, member support, and a variety of benefit calculations. Work includes straightforward benefit calculations, post-Normal Retirement actuarial increase calculations, Minimum Required Distributions, and Suspension of Benefit/return-to-work calculations. The role supports retirees, beneficiaries, and their families and helps ensure retirement benefits are administered accurately and on time. The position requires interpreting plan documents and benefit provisions, preparing estimates and correspondence, processing applications, coordinating payments, and handling specialized matters such as disability pension processes, death benefits, Qualified Domestic Relations Orders (QDROs), and subpoena requests. The analyst also collaborates with internal departments, actuaries, and other stakeholders, and stays informed about Federal and State regulations affecting employee benefits.

Requirements

High school diploma or equivalent.
Three years of pension processing and customer service experience in a related business, such as a TPA or union office.
Strong analytical and mathematical skills, including the ability to interpret benefit information and perform accurate calculations.
Strong attention to detail and organizational skills, with the ability to manage multiple priorities independently.
Clear written and verbal communication skills, including composing and proofreading correspondence.
Proficiency in Microsoft Word, Outlook, and Excel.
Strong internal and external customer service skills, including the ability to remain calm, respectful, and constructive when handling sensitive or stressful member situations.
Ability to support a positive, team-centered culture aligned with organizational values and individual accountability.
Ability to read, analyze, and interpret plan documents and policies; understand and calculate supplemental benefits that affect pension payments.
Ability to work with pension calculations and benefit formula tables, and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to solve complex and practical problems involving concrete variables, detail, and limited standardization, and interpret written, oral, diagram, or schedule instructions.

Nice To Haves

College degree, preferably with an analytical focus.
Bilingual Spanish.

Responsibilities

Prepare retirement benefit estimates and verifications, process applicable benefit applications, coordinate payment setup, and help ensure timely and accurate benefit administration.
Provide full-service support to retirees, beneficiaries, and their families through phone, email, mail, and in-person meetings.
Prepare letters outlining pension calculations, retiree welfare plan eligibility, benefit options, and other related retirement benefit information.
Meet with members through in-person appointments, district visits, seminars, and other outreach opportunities to review retirement benefit options, explain processes, and support members throughout retirement.
Review and interpret plan documents, Summary Plan Descriptions, and related benefit provisions to determine eligibility and administer benefits accurately and consistently.
Collaborate with internal departments, including Accounts Receivable and Delinquency, to resolve issues and ensure seamless service.
Partner with actuaries and internal stakeholders to review and complete specialized benefit calculations, including death benefits and Qualified Domestic Relations Orders.
Administer disability pension-related processes, including annual certification requirements, ongoing eligibility follow-up, member communications, and documentation review.
Review and process QDROs and subpoena requests in compliance with legal standards.
Manage multiple tasks simultaneously, including handling incoming calls while processing applications and meeting with members.
Stay informed on evolving Federal and State regulations affecting employee benefits.
Perform other duties as assigned to support departmental goals and fund operations.