Retirement Services Business Leader

Maine Public Employees•Augusta, ME

3d•$88,462 - $96,428•Onsite

About The Position

MainePERS is seeking a Retirement Services Business Leader to lead and develop a team responsible for delivering timely, accurate retirement benefits to Maine's public employees and retirees. This is an opportunity for an experienced professional who enjoys leading people, solving complex problems, sharing knowledge, and making a meaningful impact. In this role, you'll serve as both a people leader and a subject matter expert—providing guidance on complex retirement processes and legal provisions while supporting your team in delivering high-quality service to members, retirees, employers, and others. You'll work closely with other Business Leaders and members of business unit leadership to solve problems, improve processes, develop employees, and ensure consistent application of MainePERS policies, practices, statutes, and rules.

Requirements

Associate degree in a relevant field plus at least five (5) years of experience serving as a subject matter expert in work related to this classification; at least ten (10) years of experience as a subject matter expert in the duties described in this classification; or an equivalent combination of relevant education and experience.
Supervisory experience or significant team leadership experience.
Proficient in the Microsoft Office suite.
Proficient in Excel at the Beginner level.
Ability to travel within the state; valid driver's license and maintenance of a good driving record.

Nice To Haves

Bachelor's degree.
Experience building and developing high-performing teams.
Experience managing teams through organizational change, or formal training in change management principles.

Responsibilities

Lead and develop a team by providing day-to-day supervision, coaching, feedback, and support, including performance management and periodic performance reviews.
Serve as a subject matter expert and primary technical resource for management and staff regarding the processes, policies, and legal provisions within the team's area of responsibility.
Provide guidance and technical support to Specialists and other departments to ensure work is completed accurately, consistently, and timely.
Explain applicable statutes, rules, policies, and MainePERS procedures to members, retirees, employees, employers, and organizations.
Analyze complex issues, conduct research, evaluate potential solutions, and participate in implementing timely and constructive resolutions.
Direct and supervise the team's day-to-day work, including workforce deployment and establishing expectations for the quality and quantity of work.
Use key performance indicators and other information to monitor work, identify opportunities for improvement, and support effective team performance.
Develop and deliver discipline-specific training to support employee development and strengthen technical expertise.
Maintain and develop policies, practices, and user manuals to promote accuracy and consistency across the team.
Conduct regular team and one-on-one meetings that encourage communication, collaboration, accountability, and continuous improvement.
Partner with the Assistant Director and other leaders regarding employee development, performance, training needs, and opportunities for team improvement.
Lead or contribute to special projects, strategic initiatives, and interdepartmental efforts as requested.
Support MainePERS' mission through both day-to-day leadership and effective communication with staff and stakeholders.