Retirement Program Advisor

IREN•San Francisco, CA

7d•Hybrid

About The Position

The Retirement Program Advisor is responsible for the retirement program administration, employee inquiries, vendor coordination, and HRIS data maintenance to ensure employees have a smooth and supported retirement program experience across multiple jurisdictions. This role supports the delivery of compliant, scalable, and employee-focused retirement program. The role partners closely with People & Culture, Payroll, HRIS, Finance, and external providers to maintain efficient benefits processes, support data integrity, and enhance the employee experience through effective program administration and operational excellence. This position plays a key role in supporting benefits governance, reporting, compliance activities, and ongoing process improvement initiatives aligned with organizational growth and workforce needs.

Requirements

5-10 years of 401(k) plan management experience and global retirement offerings
Bachelor’s degree or higher in Human Resources or closely related field or equivalent professional experience relevant to this position
Strong attention to detail and ability to manage multiple tasks with competing deadlines
Extensive benefits administration experience
Knowledge of government regulations and compliance requirements as they apply to benefit plans, programs or practices, and company policies and operations
Recent and extensive experience managing external vendor relationships
Excellent presentation and project management skills
Experience working with HRIS platforms such as HiBob, ADP, or similar systems
Strong understanding of benefits processes, employee data management, and
Ability to manage multiple priorities in a fast-paced, multi-country environment
Strong communication and stakeholder management skills
Ability to identify operational inefficiencies and support scalable process improvements

Nice To Haves

Experience supporting global or multi-jurisdictional programs is considered an asset

Responsibilities

Manages employee retirement programs including US 401(k) defined contribution plans, Canadian Group RRSP arrangements, and other international retirement programs
Effectively manages ongoing relationships with retirement plan vendors and recordkeepers (e.g., 401(k) administrators, Canadian group retirement providers) to ensure quality service delivery and cost containment.
Communicates extensively with internal and external legal counsel on retirement plan compliance, including plan document drafting, amendments, contracts, statements of work, and review of participant communications.
Evaluates and benchmarks the company's 401(k), RRSP, and other international retirement offerings against industry peers by analyzing plan design, employer match/contribution structures, and survey data; develops specific recommendations to management on plan competitiveness and retirement readiness.
Ensures company compliance with US retirement plan regulations (ERISA, IRS contribution limits, ADP/ACP testing), Canadian requirements (CRA contribution limits, pension standards legislation where applicable), and other applicable international retirement/pension regulations.
Oversees preparation of required regulatory filings, including IRS Form 5500, DOL filings, PBGC filings (for defined benefit plans), and applicable Canadian and other international regulatory reporting.
Responsible for preparing and distributing required retirement plan communications, including 401(k) plan changes, RRSP/group plan updates, and safe harbor or annual notices; leads retirement communication strategy to promote employee retirement readiness across all jurisdictions.
Handles retirement plan inquiries and complaints (401(k), RRSP)) to ensure quick, equitable, courteous resolution.
Lead retirement plan Merger and Acquisition activity
Oversees maintenance of records for all retirement plans, including contribution history, vesting schedules, and plan documents across US, Canadian, and other international entities

Benefits

Competitive wages with robust per diem and project allowance, when applicable
15% night-shift premium for eligible roles, when applicable
Overtime compensation for non-exempt workers for hours worked over 40 per week
Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances)
100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
Employee Assistance Program and wellness resources
401(k) retirement plan with company match
Paid professional development and access to financial planning and legal services
Paid Time Off (PTO) and paid holidays
Professional development to support certifications, continuing education, or role related training
Company events and team-building activities