Retirement Plan Services Representative

Capital Group•Indianapolis, IN

14h•Onsite

About The Position

As one of our Retirement Plan Services Representatives, you’ll take high-volume inbound phone calls providing customer service to retirement plan clients. You’ll help callers feel comfortable and supported while answering general retirement plan questions. You’ll explain financial concepts and regulations. You’ll build trust in these interactions by utilizing resources to understand business and regulatory requirements, performing research, and ensuring the resolution of unclear or incomplete requests in real-time over the phone. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your career with Capital Group.

Requirements

Customer service experience in any industry.
Enjoy talking to people over the phone.
Tech-savvy problem solver.
Ability to research and resolve customer questions quickly, working across multiple systems throughout the day.
Experience handling challenging customer interactions with patience, empathy, and composure.
Ability to know when to take ownership and when to escalate client concerns.
Enjoy staying informed of the company's products and services, policies and procedures, and applicable regulations and legal requirements.
Open to working overtime hours, as needed.

Nice To Haves

No previous experience or knowledge in investment management is required.

Responsibilities

Take high-volume inbound phone calls providing customer service to retirement plan clients.
Help callers feel comfortable and supported while answering general retirement plan questions.
Explain financial concepts and regulations.
Utilize resources to understand business and regulatory requirements.
Perform research.
Ensure the resolution of unclear or incomplete requests in real-time over the phone.